If you find one which is inexpensive and works reliably let me know. I'm using osticket which works except it sometimes doesn't flag a ticket correctly after a customer replies to an open ticket. So you end up with a customer which has replied but you don't realize has replied. Pisses me and the customer off.
I've considered some of the SaaS systems but by the time I get the features I want/ need, they're prohibitively expensive. Like $100/agent/ month for zendesk, although I have some needs which would typically be needed by a larger organization such as multiple brand support. On Sun, Apr 9, 2023, 7:46 AM Adam Moffett <[email protected]> wrote: > What are current opinions on best ticketing systems? > > Seems like everything is expensive or terrible or both. > > > Get Outlook for iOS <https://aka.ms/o0ukef> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
