Business installs can get crazy with the number of subs who just do one thing.
And if you ordered a static IP or block or want help setting up the “gateway”, the guy who basically just plugs in the modem doesn’t know anything about that, he tells you to call customer support. I got Comcast cable Internet at my house replacing RCN (they really suck bigly) and they just sent one guy but he just had a regular passenger car with a ladder on top. I kept trying to tell him no that wasn’t the Comcast drop cable it was the RCN cable and I hadn’t cancelled them yet so no he couldn’t just steal it. The 20 year old Comcast cable was all rotten and he was going to have to run a new one. He still cut the RCN cable and I made him splice it back. I knew that Comcast was the old Jones Intercable and they were below the power wires on the poles and RCN was the old Americast which was below the Comcast cables, but he didn’t seem to know that. Or else he was just being lazy and trying to avoid running a new drop. He still IMHO did a crap job on the aerial drop (too close to electrical service entrance wires) but I was tired of arguing. The Comcast 2 Gbps service however has been flawless. From: AF <af-boun...@af.afmug.com> On Behalf Of dmmoff...@gmail.com Sent: Monday, April 29, 2024 4:10 PM To: 'AnimalFarm Microwave Users Group' <af@af.afmug.com> Subject: Re: [AFMUG] Won One It’s pretty common to have drop cable teams separate from the house install teams. I think the reasoning is you can subcontract drop cables, but you want to keep the customer facing piece in house. The other reason is a customer doesn’t need to be home for the drop cable to get done, so you don’t have to schedule that with them. I can see having a sub who does the aerial part of a drop and another sub who does an underground portion, and then your in-house installer comes in to hang the NID on the house and run a cable in to the CPE. That’s about the maximum number of ways I can see it logically divided up. How many steps could Comcast have? From: AF <af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com> > On Behalf Of Bill Prince Sent: Monday, April 29, 2024 2:09 PM To: af@af.afmug.com <mailto:af@af.afmug.com> Subject: Re: [AFMUG] Won One >From my limited experience with them (mostly through friends who have no other >choice), their installations are "divide an conquer. They send out a different >crew to do every micro-step of an installation. bp <part15sbs{at}gmail{dot}com> On 4/29/2024 10:52 AM, Chuck McCown via AF wrote: Had a 150 Mbps customer leave for Comcast/Xfinity 1.3 G $25/ month loss leader service. He lasted a couple months. He said their customer service is non existent.
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