This is Paul Harvey, stand by for NEWS! Sent from my iPhone
> On Sep 21, 2025, at 2:51 PM, Ken Hohhof <[email protected]> wrote: > > > I’m so old school I still listen to the local “news radio” station in my car. > Today they had a story about this company and their “AI accent translation” > product, and how it helps overseas customer support agents sound more > American. > > https://www.sanas.ai/accent-translation > > All very good and interesting. But then they said it helped overcome “accent > discrimination”. I had a problem with that characterization. I understand, > some people will object to the accent and insist on talking to another agent. > But more often, I think we just can’t understand the agent. Maybe that’s on > us, but no amount of saying it’s discriminatory is going to fix our ears and > brains. > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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