I'm so old school I still listen to the local "news radio" station in my car. Today they had a story about this company and their "AI accent translation" product, and how it helps overseas customer support agents sound more American.
https://www.sanas.ai/accent-translation All very good and interesting. But then they said it helped overcome "accent discrimination". I had a problem with that characterization. I understand, some people will object to the accent and insist on talking to another agent. But more often, I think we just can't understand the agent. Maybe that's on us, but no amount of saying it's discriminatory is going to fix our ears and brains.
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