This has come up in past email threads and I think the best way to institute a price increase is to give them something to go along with it if you're forcing the increase and not making it voluntary. Even half a meg of speed increase and a nice letter stating the cost of upgrades and reliable networks. Charge more because you can but also give more because you can as well. Customers want something in return for the increase so state everything you've done that justifies the increase.
On Sat, Oct 4, 2014 at 3:00 PM, Paul McCall via Af <[email protected]> wrote: > We are thinking of raising our prices on our residential basic plan. > Some of our customers have been on the same priced plan for 7 years (or > more). Around $ 45 / month for “up to 5Mbit/1Mbit”. Probably 25% of those > customers, we are the only “good” source for Internet. The rest have > varying levels of DSL or cable options. > > > > Thinking of bumping those customers to $ 49. Maybe a little more, haven’t > decided. > > > > How do you handle price changes and/or on your customers on “rolling > contracts” ? > > > > Paul > > > > Paul McCall, Pres. > > PDMNet / Florida Broadband > > 658 Old Dixie Highway > > Vero Beach, FL 32962 > > 772-564-6800 office > > 772-473-0352 cell > > www.pdmnet.com > > [email protected] > > > -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi <http://www.facebook.com/minnesotawifi> Like us on Facebook <http://www.facebook.com/minnesotawifi>
