So it's becoming a reoccurring nightmare for me. I get a customer calling in saying their internet is slow. It ends up being their upstream or downstream or both are totally maxed out for hours on end. Unfortunately, my responsibility does not stop there.
We have been going the route of installing Mikrotik's in the customer home, which helps us identify the problem. But what do we do from there? I feel like the overall bandwidth isnt the ENTIRE problem. With more intelligent usage, more people can use it simultaneously. Of course, giving them more speed would help, but I feel like it's a bandaid around the big picture, which is the fact that nothing plays nice with anything else. Are there any mikrotik guru's here that could figure something out that we could preload on all these mikrotik routers that would help minimize this issue? In my mind, I feel like the solution lies in the prioritization of each connection, without putting a hard limit on any one device. I just can't seem to figure out the proper implementation. Are any of you seeing this reoccurring nightmare?
