hold down the shift (or maybe control) key and right click on the outlook icon in the system tray, it will give you a set of troubleshooting tools.
send yourself an email and check the recieve header, make sure there is not something spammy in the way its presenting change to the smtps server from smtp those are the first three steps i would try if i were troubleshooting the client On Thu, Oct 30, 2014 at 9:23 PM, Ryan Spott via Af <[email protected]> wrote: > Smells like this: > http://www.ibiblio.org/harris/500milemail.html > > ryan > > > -- > D. Ryan Spott | Iron Goat Networks, llc > broadband | telco | colo | community > PO Box 1232 / 603 W. Stevens Sultan, WA 98284 > 360-799-0552 | gtalk:[email protected] > > On Oct 30, 2014, at 17:58, Bill Prince via Af <[email protected]> wrote: > > > This is a bizarre set of symptoms, and I really don't know what is going > on. So I will articulate the facts, and maybe one of you can tell me what > might be wrong. > > We have a business subscriber that occupies several buildings. The > buildings are separated by enough distance that we have to interconnect by > means other than vanilla ethernet. > > Our service is delivered to their main office. Our SM is installed there > (PMP450), plus a Mikrotik router on ROS 5.26. The Mikrotik manages 4 > VLANs; 1 business VLAN, which is bridged to the main subnet in the main > office. The other 3 VLANs are guest VLANs; each on their own (private) > subnet. > > All the computers, etc. work fine in the main office. > > The main office is connected to the "guest building" with a VDSL modem (~~ > 800' phone line between buildings). Not much occurs in the guest building; > it has a couple of WiFi APs for the guests. > > In the guest building, we've installed an RB260GS switch. It divides the > various ports out to 4 different VLANs. A couple ports are the "business > VLAN", plus 3 different "guest VLANs". The SFP port on the RB260GS is used > to connect to the "satellite office" another couple hundred yards beyond > the guest building. The SFP port is on the business VLAN. > > At the satellite office, they have 2 computers. Everything on the 2 > computers in the satellite office seems to work just fine. Web browsing, > streaming youtube, etc. > > However, when they run Outlook, "some" email doesn't go to the > destination. As far as we can tell, it gets to their off-site SMTP server > (Globat), but some of it doesn't ever reach its destination. If they use > their web-based email, the email works every time. Also, the POP part of > the email works just like you'd expect. > > Today, we moved one of the computers back to the main office, and > surprise, surprise, Outlook starts working just like it's supposed to. > > We've run extended ping tests between the satellite office and the main > office, and there is no break in the link. It seems solid. So where/how > is the SMTP part of email breaking? > > What tests can I run to figure this out? > > > -- > bp > > -- All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925
