that's the company. i wonder if serverplus would take calls and charge the customer directly. i'd be good with that as long as i don't have to pay the bill. lol ----- Original Message ----- From: Joe Falaschi via Af To: [email protected] Sent: Wednesday, December 24, 2014 3:31 PM Subject: Re: [AFMUG] cheap computer phone support
Is that other company http://pccaresupport.com? I remember talking to someone from PC Care Support a few years ago at a WISPA show. We never signed with them. We use server plus for after hours and holidays and honestly do not know where they draw the line but I can obviously ask. I believe they make a best effort to help the customer. I do not know about them handing calls over to another company though. Do you pay more for that additional level of service? Nobody has tried to up sell me. Joe Falaschi e-vergent broadband On 12/24/14, 3:23 PM, Mike Hammett via Af wrote: They spin out more of the consumer electronics and home PC stuff to another company that charges a monthly fee for the service. Not sure if they'll do ICB. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com ---------------------------------------------------------------------------- From: "Ken Hohhof via Af" <[email protected]> To: [email protected] Sent: Wednesday, December 24, 2014 3:19:27 PM Subject: Re: [AFMUG] cheap computer phone support I wonder at what point does ServerPlus say we are not here to help you hook up your Samsung Smart TV to your Linksys router. Or we need to charge you for it. From: joseph marsh via Af Sent: Wednesday, December 24, 2014 2:54 PM To: [email protected] Subject: Re: [AFMUG] cheap computer phone support Server plus does to a extent. They will be doing my tech support On Dec 24, 2014 2:51 PM, "Jay Weekley via Af" <[email protected]> wrote: Maybe ServerPlus does that. Ken Hohhof via Af wrote: Is there a service out there? For stuff that's clearly not our problem? I'm trying to take a firmer stance about not spending an hour on the phone walking someone through fixing their computer or router, because they are too lazy to Google it or use the manufacturer's website, or haven't a clue when it comes to computers. I give them the number for a computer shop, but often they say I can't pay $100 to have someone fix my computer or router or printer or smart TV. My business is at the size where I'm not big enough to make computer repair a profit center, but if I keep doing this stuff for free, I'm going to have to hire someone to do it, and that's not a cost I can absorb. Is there a place maybe with call centers in India that will do this for less? I know the telcos offer this service for a monthly fee, and I assume they are outsourcing it. Note that I'm not talking about phone support for Internet problems. Oh, and kudos to Apple for fixing the NTP vulnerability without asking permission. I can't believe the media is portraying this in a negative light. I'm tired of people who don't keep their computers and routers and other devices updated. Do people drive their cars until the engine freezes up because they are too lazy or cheap or clueless to get the oil changed? I suppose some do. Maybe we need the government to come do all these things for us.
