So the boss wants me to provide training to the mopes for "level 1" techs dealing with telco stuff. Primarily for when replacing existing PBX systems with VOIP systems and still using POTS
to me, "level 1" is a mope connecting a phone to a prewired jack. If the jack isnt working and you expect a mope to be the definition of "level 1" then its not a "level 1" issue at that point. So I provided some wikipedia articles on POTS and Punchdowns I feel kind of like a dick, but it seems to me using mopes is a recipe for disaster I dont want to be a part of. any better resources out there? -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
