That's a lot more difficult to fix and I've heard you talk about it before. No easy answer and sometimes people are not the best fit and it's time for new staff members if they truly do not fit. Every manager has complaints about their staff at times. I had no formal management training but have read pretty much every Patrick Lencioni book out there and I think it was helpful in starting to turn things around. Since, I've read a bunch of other books as well. My neighbor is a Fire Fighter / EMT for a Chicago suburb and was taking his Lieutenant test earlier this month and said part of the required reading was the book, It's Your Ship. I haven't read it, yet, but he said it was good stuff. I guess you can only do so much, but people can turn around with the right encouragement, engagement, and leadership. I don't know anything about your specific situation but those books helped me get more out of my staff anyway. As Keefe just said, we are now using Top Grading as well since Nathan recommended it a few shows ago. Also Traction is good stuff as well.
Joe Falaschi e-vergent On Mar 17, 2015, at 10:27 AM, That One Guy wrote: > sadly, it is what it is. Unmotivated techs and no accountability breeds > mopes. > I should probably alter my training style, starting the process with "Listen > here you stupid fucker.." seems to be un productive. Maybe if I wore a fedora > it would make the environment more conducive to learning? > > On Tue, Mar 17, 2015 at 10:21 AM, Jaime Solorza <[email protected]> > wrote: > Pretty strong word ..mope...doesn't sound like you will be getting an apple > or teacher of the day award > > Jaime Solorza > > On Mar 17, 2015 9:13 AM, "That One Guy" <[email protected]> wrote: > So the boss wants me to provide training to the mopes for "level 1" techs > dealing with telco stuff. Primarily for when replacing existing PBX systems > with VOIP systems and still using POTS > > to me, "level 1" is a mope connecting a phone to a prewired jack. If the jack > isnt working and you expect a mope to be the definition of "level 1" then its > not a "level 1" issue at that point. > > So I provided some wikipedia articles on POTS and Punchdowns > > I feel kind of like a dick, but it seems to me using mopes is a recipe for > disaster I dont want to be a part of. > > any better resources out there? > > -- > If you only see yourself as part of the team but you don't see your team as > part of yourself you have already failed as part of the team. > > > > -- > If you only see yourself as part of the team but you don't see your team as > part of yourself you have already failed as part of the team.
