I have had 2 cases with DirectT^V reporting slow internet. One of these cases was on a 25/25 package and the other case was on a 50/25 package. In both cases customers were connecting the receiver via wireless. One the 50/25 case the router was in the same room on an opposite wall.
In both cases, hooking up via a cable to the router cleared all issues. Can't remember what model receivers these were, but my conclusion was they had crappy wireless interfaces. -- Best regards, Mark mailto:[email protected] Myakka Technologies, Inc. www.MyakkaTech.com Proud Sponsor of the Myakka City Relay For Life http://www.RelayForLife.org/MyakkaCityFL Please Donate at http://main.acsevents.org/site/TR/RelayForLife/RFLFY12FL?team_id=1030009&pg=team&fr_id=37555 ------ Thursday, March 19, 2015, 9:23:07 AM, you wrote: TF> Good info! I have been wondering how their streaming stuff TF> works so poorly. We often get calls about it and DirecTV told them TF> that their internet is too slow. I always point out that Netflix, TF> Hulu, Youtube, and others stream in HD no problem on their service TF> and maybe, just maybe DirecTV is the problem. TF> Thanks for sharing. I am forwarding this to my techs. TF> -Ty TF> On Wed, Mar 18, 2015 at 11:50 PM, Ken Hohhof <[email protected]> wrote: TF> Maybe everyone already knows this, but here's a graph from an TF> experiment today with a customer watching an on-demand movie on TF> Direct TV. TF> Customer said he had no problems with Netflix, Hulu, etc. but TF> could not watch Direct TV on-demand stuff on his 3 Mbps TF> connection.ￜ Turns out it buffers up about 10 minutes of viewing TF> time, then uses a constant 5 Mbps. Evidently there are not various TF> bitrate streams, just 5 Mbps.ￜ I can see why the customer was TF> having problems on their 3 Mbps plan. TF> Another aspect of the behavior was annoying him.ￜ He reported TF> that usually the movie would start playing immediately, play for TF> about 10 minutes, and then stop with a message about his Internet TF> being too slow.ￜ But in today's test, nothing happened for several TF> minutes, until the display said it had downloaded about 10 minutes TF> worth, then it started playing.ￜ We concluded the first behavior TF> happens when the start of the movie has been preloaded to their TF> DVR, probably because it's a popular movie.ￜ The second behavior, TF> like today's test, happens when it first has to fill the buffer. --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com
