Hey TJ, That's exactly what we did before calling L.T. and NAT'd the block to an IP from our Telco that wasn't affected so it got everyone online but all Static IP users who had email servers or other applications that needed to be accessed from the internet to their Static IP could not do so. Also, some businesses had VPN connections that wouldn't work because they weren't connecting from their known IP address. So either way, it got web browsing online but our highest paying customers couldn't do some things they depended on until their Static IP was up and running. The fiber I figured would take 5-8 hours for repair but it took over 39 hours so I needed a more permanent fix.
Our local Telco is a joke and they blatantly lied to us saying it wasn't possible to advertise the /24 block out anyone but Zayo, who was cut. I knew that was false and pushed the issue this time with Dennis on the line and got it done. There has been 5 outages in the last year with over 2.5 days of total downtime and each time the telco lied and said the block couldn't be advertised to their working carrier or ours. I'm considering taking legal action against them for allowing us to suffer from something they could have fixed easily if they wanted to and as we requested each time Zayo was cut. Frankly, I'm pissed at them right now. What would you do in our case with the local Telco for refusing to help us restore service? They refused to give us an SLA when we signed up even though I pushed for one. They said they were local and would take care of us when there are issues. They've barely cared when there is an issue. On Thu, Aug 27, 2015 at 5:09 PM, TJ Trout <[email protected]> wrote: > Did you consider making a nat rule for the affected IP range and NAT it > just like a private space? Won't work if the customers behind it are > running servers but usually will work for a short time during an outage > > On Thu, Aug 27, 2015 at 3:01 PM, Jaime Solorza <[email protected]> > wrote: > >> nice....think of it as an investment that paid off immediately. >> kudos to Linktechs good to have options >> >> >> Jaime Solorza >> Wireless Systems Architect >> 915-861-1390 >> >> On Thu, Aug 27, 2015 at 3:55 PM, Darin Steffl <[email protected]> >> wrote: >> >>> Hey guys, >>> >>> We generally do most of our networking in-house like many of you but >>> when we get stuck, we call someone who is much more experienced in BGP than >>> we are. I like to figure things out when I have the time but time is >>> quickly becoming a scarce resource as our business grows. >>> >>> Anyway, there was a Zayo fiber cut and it affected an IP Block we had >>> reassigned to us and our local telco was refusing to help us advertise that >>> block out their other provider which was up. Zayo also had no ETR on the >>> fiber and it ended taking 39.5 hours to repair!!! I had to find a way to >>> readvertise our block out another provider, either through our telco, who >>> refused to do so, or our other circuit. >>> >>> I tried to figure it out for an hour and had a few ideas but wasn't sure >>> on any of them completely so I figured I'd call LinkTechs and see if they >>> could help us out in this emergency. Dennis picked up and after explaining >>> to him our network setup and what we wanted to accomplish, he started >>> telling me how he could fix it and what I needed to do. I followed his >>> steps to get our block advertised out our working carrier, he called Zayo >>> and our other provider's NOC to speed up the process as they have contacts >>> within many large carriers, and he got it done all in a little over an hour >>> not including the time I spent on hold with our telco waiting to speak to >>> their network engineer. >>> >>> What he did would have likely taken me 4-5 hours and I would have been >>> much more stressed and have had a migraine by the time it was working. I >>> don't normally praise people or companies unless they go above and beyond >>> and I felt that Dennis understood the urgency of our predicament and did a >>> great job in resolving the issue in a timely manner. >>> >>> I am impressed and the money spent was well worth it considering what my >>> time is worth as well. After this experience, I will not hesitate to have >>> LinkTechs configure and support our network changes if I think it'll take >>> me more than an hour to figure out a complicated change. Of course, we'll >>> keep doing easy stuff like OSPF ourselves since we've learned it but for >>> future network changes and BGP questions or MPLS/VPLS, it will be much >>> easier for us to outsource that to the experts and let us focus on growing >>> our business. >>> >>> This was absolutely not solicited at all and I just had to post it >>> myself because we rarely have paid for consultants but this experience was >>> so worth it and easy to do. A huge burden was lifted off my shoulders when >>> Dennis fixed the problem and knew exactly what to do. >>> >>> Thank you Dennis! >>> >>> >>> http://www.linktechs.net >>> >>> -- >>> Darin Steffl >>> Minnesota WiFi >>> www.mnwifi.com >>> 507-634-WiFi >>> <http://www.facebook.com/minnesotawifi> Like us on Facebook >>> <http://www.facebook.com/minnesotawifi> >>> >> >> > -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi <http://www.facebook.com/minnesotawifi> Like us on Facebook <http://www.facebook.com/minnesotawifi>
