Now that they are allowing you to advertise a reasigned block why not BGP so you have seemless or near seemless fail over in the future?
On Thu, Aug 27, 2015 at 3:20 PM, Darin Steffl <[email protected]> wrote: > Hey TJ, > > That's exactly what we did before calling L.T. and NAT'd the block to an > IP from our Telco that wasn't affected so it got everyone online but all > Static IP users who had email servers or other applications that needed to > be accessed from the internet to their Static IP could not do so. Also, > some businesses had VPN connections that wouldn't work because they weren't > connecting from their known IP address. So either way, it got web browsing > online but our highest paying customers couldn't do some things they > depended on until their Static IP was up and running. The fiber I figured > would take 5-8 hours for repair but it took over 39 hours so I needed a > more permanent fix. > > Our local Telco is a joke and they blatantly lied to us saying it wasn't > possible to advertise the /24 block out anyone but Zayo, who was cut. I > knew that was false and pushed the issue this time with Dennis on the line > and got it done. There has been 5 outages in the last year with over 2.5 > days of total downtime and each time the telco lied and said the block > couldn't be advertised to their working carrier or ours. I'm considering > taking legal action against them for allowing us to suffer from something > they could have fixed easily if they wanted to and as we requested each > time Zayo was cut. Frankly, I'm pissed at them right now. > > What would you do in our case with the local Telco for refusing to help us > restore service? They refused to give us an SLA when we signed up even > though I pushed for one. They said they were local and would take care of > us when there are issues. They've barely cared when there is an issue. > > On Thu, Aug 27, 2015 at 5:09 PM, TJ Trout <[email protected]> wrote: > >> Did you consider making a nat rule for the affected IP range and NAT it >> just like a private space? Won't work if the customers behind it are >> running servers but usually will work for a short time during an outage >> >> On Thu, Aug 27, 2015 at 3:01 PM, Jaime Solorza <[email protected] >> > wrote: >> >>> nice....think of it as an investment that paid off immediately. >>> kudos to Linktechs good to have options >>> >>> >>> Jaime Solorza >>> Wireless Systems Architect >>> 915-861-1390 >>> >>> On Thu, Aug 27, 2015 at 3:55 PM, Darin Steffl <[email protected]> >>> wrote: >>> >>>> Hey guys, >>>> >>>> We generally do most of our networking in-house like many of you but >>>> when we get stuck, we call someone who is much more experienced in BGP than >>>> we are. I like to figure things out when I have the time but time is >>>> quickly becoming a scarce resource as our business grows. >>>> >>>> Anyway, there was a Zayo fiber cut and it affected an IP Block we had >>>> reassigned to us and our local telco was refusing to help us advertise that >>>> block out their other provider which was up. Zayo also had no ETR on the >>>> fiber and it ended taking 39.5 hours to repair!!! I had to find a way to >>>> readvertise our block out another provider, either through our telco, who >>>> refused to do so, or our other circuit. >>>> >>>> I tried to figure it out for an hour and had a few ideas but wasn't >>>> sure on any of them completely so I figured I'd call LinkTechs and see if >>>> they could help us out in this emergency. Dennis picked up and after >>>> explaining to him our network setup and what we wanted to accomplish, he >>>> started telling me how he could fix it and what I needed to do. I followed >>>> his steps to get our block advertised out our working carrier, he called >>>> Zayo and our other provider's NOC to speed up the process as they have >>>> contacts within many large carriers, and he got it done all in a little >>>> over an hour not including the time I spent on hold with our telco waiting >>>> to speak to their network engineer. >>>> >>>> What he did would have likely taken me 4-5 hours and I would have been >>>> much more stressed and have had a migraine by the time it was working. I >>>> don't normally praise people or companies unless they go above and beyond >>>> and I felt that Dennis understood the urgency of our predicament and did a >>>> great job in resolving the issue in a timely manner. >>>> >>>> I am impressed and the money spent was well worth it considering what >>>> my time is worth as well. After this experience, I will not hesitate to >>>> have LinkTechs configure and support our network changes if I think it'll >>>> take me more than an hour to figure out a complicated change. Of course, >>>> we'll keep doing easy stuff like OSPF ourselves since we've learned it but >>>> for future network changes and BGP questions or MPLS/VPLS, it will be much >>>> easier for us to outsource that to the experts and let us focus on growing >>>> our business. >>>> >>>> This was absolutely not solicited at all and I just had to post it >>>> myself because we rarely have paid for consultants but this experience was >>>> so worth it and easy to do. A huge burden was lifted off my shoulders when >>>> Dennis fixed the problem and knew exactly what to do. >>>> >>>> Thank you Dennis! >>>> >>>> >>>> http://www.linktechs.net >>>> >>>> -- >>>> Darin Steffl >>>> Minnesota WiFi >>>> www.mnwifi.com >>>> 507-634-WiFi >>>> <http://www.facebook.com/minnesotawifi> Like us on Facebook >>>> <http://www.facebook.com/minnesotawifi> >>>> >>> >>> >> > > > -- > Darin Steffl > Minnesota WiFi > www.mnwifi.com > 507-634-WiFi > <http://www.facebook.com/minnesotawifi> Like us on Facebook > <http://www.facebook.com/minnesotawifi> >
