I had good service with ElectroComm .... On Sep 8, 2015 5:01 PM, "Jerry Head" <[email protected]> wrote:
> Although I quit CTI over a year ago, Jonte was my guy and he was very good. > Having said that, I will go back into the wrecker business before I trade > with CTI again. > I HATED the wrecker business.... > > On 9/3/2015 6:43 PM, Jon Auer wrote: > > I'm fairly happy with CTI (our rep: James until last year I think, and now > Jonte) for cases where high-touch is OK. > Ordering everything for a tower being built 3-4 months out with a licensed > backhaul is a good example. > In those cases a few clarifying phone calls and a email thread isn't the > end of the world. They're pretty good to us and I have reasons to want to > send them business. > It's ordering the one-off/small project items that can be irritating. > > My usual order cycle is: email what I want (include exact part numbers), > get a quote back, make sure the price is sane and part number is correct > (if it's even listed), then email back saying yes, and it hopefully(1) > shows up next day. > > 1) That's the part where things break down. I'm never sure if they have > stock, are sending from a 3rd party (maybe a warehouse further away, maybe > stock levels aren't in sync). Cambium is never a problem. Ubiquiti is hit > and miss, other things, vary wildly. The uncertainty is frustrating. > Although lately Jonte has gotten really good about letting me know when > items have long lead times or are out of stock and finding alternate items. > I do appreciate that. > > Aside from stock uncertainties, it feels wasteful of my time and theirs to > have to go through a "traditional" sales rep interaction cycle for > small/uncomplicated orders. > > At this point if we're replenishing stock by ordering a case of UBNT gear > and we haven't run out yet, we'll order it from CTI. > If it's for a small project (e.g. AF5x link+spare or some UniFi APs) I'll > order from Baltic because the stock levels on their website are > accurate--if they show it in stock and I order before 3 PM I know that it > will be in my office by noon the following day. > > Inaccurate stock levels on Streakwave's web store have bitten me on nearly > every order I've placed with them... > > On Wed, Sep 2, 2015 at 3:28 PM, Mike Hammett <[email protected]> wrote: > >> If it wasn't for Jeff Broadwick, i wouldn't do business with CTI... too >> complicated. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions >> http://www.ics-il.com >> >> <https://www.facebook.com/ICSIL> >> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >> <https://www.linkedin.com/company/intelligent-computing-solutions> >> <https://twitter.com/ICSIL> >> >> Midwest Internet Exchange >> http://www.midwest-ix.com >> >> <https://www.facebook.com/mdwestix> >> <https://www.linkedin.com/company/midwest-internet-exchange> >> <https://twitter.com/mdwestix> >> ------------------------------ >> *From: *"Jon Auer" <[email protected]> >> *To: *"Animal Farm" <[email protected]> >> *Sent: *Wednesday, September 2, 2015 2:32:38 PM >> *Subject: *Re: [AFMUG] OT eCommerce >> >> >> On Tue, Sep 1, 2015 at 1:58 PM, Forrest Christian (List Account) < >> [email protected]> wrote: >> >>> Don't discount just adding your products to amazon and the like. >>> >> >> I love it when manufacturers do this (and use Amazon's warehouses). I've >> been seriously tempted to just do it with /someone's/ very awesome >> APC-compatible surge cards... >> >> I was very happy when Telect was doing that with fuse panels and fiber >> trays. There's so much less cognitive load and time spent in going to >> Amazon, searching part number, and clicking buy now instead of emailing >> Power&Tel or CTI, getting a quote, approving the quote, placing the order, >> etc. >> >> > >
