The funny thing is the truly technically ignorant (or technically clueful, but bonafide country folk) that can't get fixed-wireless just use 4G or Satellite and don't stream video (buy DirecTV or something) to avoid blowing data caps.
The semi tech people that move out to new build homes in the country with their sweet techie wages and want to keep their urban lifestyle of cheap bandwidth powering cord cutting tend to have the hard time with it. You know, the people that don't realized that the FCC's rural broadband price target is $60/mo. Often they get upset because they see the fiber marker posts and decided that "they have fiber in their backyard" without realizing that it's longhaul (CO to CO, things like that) and the phone company won't crack it for them. IMO the best hard to serve customers are net eng/ops techs for national/global telcos and execs that have had responsibility for telco service ordering and delivery, generally director level or higher at a medium to large company or institution, they are the best because they know these things and appreciate it when you get them Netflix bandwidth without a $25k build cost on a 36mo term. On Thu, Oct 1, 2015 at 10:14 AM, Steve <[email protected]> wrote: > Try having a little empathy! Put yourself in his shoes. Imagine you are a > technically stupid dufus who just spent a wad of money on a house after > spending ages picking the right property and design and being promised > their internet would be there only to move in and have crap.. Of course > you'd complain and try to point blame at others for not doing the research. > Also could think it was false advertising and trusting the ISP. > > You and I would have researched it a little more but the average public > will not think of such things. They'll think of the color of their tile > floors, and countertops before they'll think of internet connection. > > > ----- Original Message ----- > From: "James Howard" <[email protected]> > To: [email protected] > Sent: Thursday, October 1, 2015 10:55:34 AM > Subject: Re: [AFMUG] Any of you guys service this guy in the news? > > I can confidently say from past experience with this type of customer that > we do not want him. > > Yes it would be great to get some PR, but this customer will be nothing > but a problem. He will constantly complain about anything and everything > and will jump ship at the very first opportunity that he can switch to > something with a lower price per month. Notice he holds up his Charter ad > with $29.99 per month displayed. It doesn't matter that he would have to > pay $117k to get that price (and also pay for 2 other services with a > total bill of $100-250 per month), he will complain constantly that the > price is higher than $29.99. > > It never fails that the ones that beg the loudest and convince you to go > out of your way for them ALWAYS come back to bite you and are the loudest > complainers about everything. > > From: Af [mailto:[email protected]] On Behalf Of Steve > Sent: Thursday, October 01, 2015 9:39 AM > To: [email protected] > Subject: Re: [AFMUG] Any of you guys service this guy in the news? > > Rise above the douchebaggery and focus on the issue. We want to be the > hero. Collect the rewards of making WISPs as viable alternatives in these > situations. It'll grow our industry. > > ----- Original Message ----- > From: "That One Guy /sarcasm" <[email protected]><mailto: > [email protected]%3e> > To: [email protected]<mailto:[email protected]> > Sent: Thursday, October 1, 2015 10:36:12 AM > Subject: Re: [AFMUG] Any of you guys service this guy in the news? > > Fuck that guy in the story. Piece of shit fuckbats like him are the problem > with the world, not the only problem, but a big one. Ignorant twat. He need > ballbat to the gonads to help ensure he doesn't breed anymore entitled ass > hats. > On Oct 1, 2015 8:45 AM, "Seth Mattinen" <[email protected]><mailto: > [email protected]%3e> wrote: > > > On 10/1/15 6:13 AM, Steve wrote: > > > >> Well the goal here is to get us some good PR as "problem solvers" with > >> the people. > >> > > > > > > Wasn't it also on Ars recently about the guy complaining about lack of > > competition and being stuck with Comcast? Then he gets Sonic to jump > > through all kinds of hoops to install service just so he can turn around > to > > use it as leverage to stay with Comcast. > > > > I've had people want me to solve their "problem" of AT&T taking too long > > by expecting me to go out pocket many thousands of dollars to set them up > > with a DIA microwave as a "trial" for a few months free of charge until > > their AT&T order comes through. > > > > ~Seth > > > > ________________________________ > Total Control Panel > > Login<https://asp.reflexion.net/login?domain=litewire.net> > > > To: [email protected]< > https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net > > > > From: > 0000015023d7ac04-4cccf54d-dfa6-4893-add1-98fa5c775c8e-000...@amazonses.com > <mailto: > 0000015023d7ac04-4cccf54d-dfa6-4893-add1-98fa5c775c8e-000...@amazonses.com > > > > > Remove< > https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=12620887194&domain=litewire.net> > amazonses.com from my allow list > > > > You received this message because the domain amazonses.com is on your > allow list. >
