Thanks and thanks for the link Paul. I couldn't agree more. The premium customers are typically less demanding, easier to work with and pay their bills on time or even in advance. They might say you're expensive, but guess who they call every time they have an issue when they need a reliable solution? Take care of your best customers and they will take care of you.
On Tue, Jan 5, 2016 at 6:45 PM, Paul Stewart <[email protected]> wrote: > Interesting (and welcome back!)…. > > > > There is always room in the commercial market for more providers in my > opinion. In a lot of situations, you may very well find that you can > compete with the same level of pricing but excel at service levels and > customer service. This is very important on commercial services and > separates the “cheap” business customers from the “premium” customers – and > the premium are typically less demanding and easier to work with once you > build a relationship (and oh yeah, better at paying their bills too). > > > > Good luck to you! There is a mid sized wireless provider here in Canada > that competes in that market quite well – TeraGo Networks is their name > http://www.terago.ca/business-internet-data-cloud-services/high-speed-internet-for-business/high-speed-internet/ > > > > Paul > > > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Judd Lists > *Sent:* Tuesday, January 5, 2016 7:14 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Hey guys... I'm baaaaack! > > > > Yes, commercial service mainly. I might consider some residential, but > I'm going for the opposite end of the spectrum as I did when I started in > this industry 15 years ago. Back then, I wanted to deliver the cheapest > and lowest cost service to anyone and everyone. Now I'm focused on > providing only the top, highest quality service to the clients who are > willing to pay the price. Oh.. and under promise, over deliver. > > From a customer perspective, I got a call yesterday from Comcast, to > upgrade my 65Mbps to 150Mbps for $3/Month more than I'm currently paying > and it would include TV and the online streaming/subscriptions, etc, for > $69.95/Month. They pump that to $85/Month after the 12 month contract is > up. They had a non-contract deal for $79/Month, same 150Mbps plan. > > However, my business consulting clients pay $120-200/Month for just > Internet speeds from Comcast ranging from 18Mbps low end to 80Mbps high end > at $200-205/month. That's the market I'll be after. > > > > On Tue, Jan 5, 2016 at 5:03 PM, Ken Hohhof <[email protected]> wrote: > > You’ve been out of it for 5-7 years? From your description, I hope you > are targeting business customers. Otherwise, be prepared, residential > customers have become very “entitled” in the past 5-7 years. > > > > *From:* Judd Lists <[email protected]> > > *Sent:* Tuesday, January 05, 2016 5:55 PM > > *To:* [email protected] > > *Subject:* [AFMUG] Hey guys... I'm baaaaack! > > > > Listening in for now. Thought I'd pop on a couple lists since I'm > designing a new WISP and going to be bringing in some investors in the next > few months. > > Going to be focusing on delivering 100-300Mbps plans or better (yes, via > wireless) and will be doing some fiber planning for long-term. > > Working on getting the first GigE backhaul and a few POP's allocated. > > Hello again! I've been mostly consulting and doing other things the last > 5-7 years, but wireless is still a passion for me and I love it so much I'm > getting back into it full-time. > > Judd Dare > Mega Secure > > >
