We also have a full time dispatcher, each technician texts in his arrival
time and departure time. We also use Fleetmatics, and so if a tech forgets
to check in, we can go back and look at exactly what time their van arrived
onsite or left the jobsite.
Thank you,
Ben Royer, Operations Manager
Royell Communications, Inc.
217-965-3699 www.royell.net
-----Original Message-----
From: Adam Moffett
Sent: Thursday, February 04, 2016 8:42 AM
To: [email protected]
Subject: Re: [AFMUG] Check-in service for field technicians
That's basically what our local Time Warner franchise does. It also
doubles as the timeclock. Arrival time at the first job of the day
counts as their punch in time.
On 2/4/2016 9:38 AM, Eric Muehleisen wrote:
Our techs are instructed to contact the NOC before and after they
arrive onsite. The tech supplies the ETA to the NOC and the NOC
follows up at the given ETA.
Our NOC is staffed 24x7. YMMV.
On Thu, Feb 4, 2016 at 3:51 AM, Steve D <[email protected]> wrote:
Hey folks,
I want to evaluate some different options for field tech's to check-in
with.
Right now, we rely on our support staff to not "forget" that a tech
missed
his ETA to return home at night, but it does happen sometimes. I'd like
to
eliminate human error. Ideally, something that they can phone into,
email,
sms or website. And obviously, if a check-in is missed, automated
notifications are sent to a list of contacts, escalating with time.
Anyone use anything like this and have recommendations?
-Steve D
