Powercode does all of this for us using a mobile app and truck tracking GPS.
On Thu, Feb 4, 2016 at 8:28 AM, Ben Royer <[email protected]> wrote: > We also have a full time dispatcher, each technician texts in his arrival > time and departure time. We also use Fleetmatics, and so if a tech forgets > to check in, we can go back and look at exactly what time their van arrived > onsite or left the jobsite. > > Thank you, > Ben Royer, Operations Manager > Royell Communications, Inc. > 217-965-3699 www.royell.net > > -----Original Message----- From: Adam Moffett > Sent: Thursday, February 04, 2016 8:42 AM > To: [email protected] > Subject: Re: [AFMUG] Check-in service for field technicians > > That's basically what our local Time Warner franchise does. It also > doubles as the timeclock. Arrival time at the first job of the day > counts as their punch in time. > > > On 2/4/2016 9:38 AM, Eric Muehleisen wrote: > >> Our techs are instructed to contact the NOC before and after they >> arrive onsite. The tech supplies the ETA to the NOC and the NOC >> follows up at the given ETA. >> >> Our NOC is staffed 24x7. YMMV. >> >> On Thu, Feb 4, 2016 at 3:51 AM, Steve D <[email protected]> wrote: >> >>> Hey folks, >>> >>> I want to evaluate some different options for field tech's to check-in >>> with. >>> Right now, we rely on our support staff to not "forget" that a tech >>> missed >>> his ETA to return home at night, but it does happen sometimes. I'd like >>> to >>> eliminate human error. Ideally, something that they can phone into, >>> email, >>> sms or website. And obviously, if a check-in is missed, automated >>> notifications are sent to a list of contacts, escalating with time. >>> >>> Anyone use anything like this and have recommendations? >>> >>> -Steve D >>> >> >
