We have a site that starts getting sync errors once or twice a day.
We've found if we power cycle the sync injector and the sync pipe, the
errors "go away" for a period of 3 - 6 weeks.
So that is our solution for the time being. We set up an alert when we
get sync errors. At which time we power cycle the sync injector/sync
pipe during off-hours (~~ 2AM-3AM), and wait for another few weeks.
bp
<part15sbs{at}gmail{dot}com>
On 2/16/2016 8:07 AM, Forrest Christian (List Account) wrote:
The only issues I've heard like this are specifically related to
mounting in a bad location, and then the problem seems to come and go
just like you expect.
The units don't really have firmware on the unit itself, only in the
GPS module, and I can honestly say we've never had to update a module
in the field. I don't even know how to make that happen at this
point other than it can be done. The modules come from the factory
with our preloaded firmware, which never changes unless we switch
modules, which has happened once, the last time being at least a year
ago.
One caveat is that the newest syncboxes have been modified to work
with the 450i. So the radio driving electronics are slightly
different, even though the firmware is the same. This only is
relevant to units shipped in the last month or so.
If you can come up with the serial numbers of affected units that
might help in case something happened to a batch here (like some
undetected bad modules from our supplier)
The other thing to look at is if the status screen is really updating
on the radios. If the gps module doesn't supply data, the screen
stays the same.
On Feb 15, 2016 7:26 PM, "Craig House" <[email protected]
<mailto:[email protected]>> wrote:
We have been deploying sync box 12 units with Netonix switches for
the last 6-9 months with great success. However, several of the
syncbox12's we have deployed seem to loose and acquire sync
repeatedly until they are power cycled. This affects all the
customers on the tower during that time. Is there a firmware
version that fixes this? I'm not sure how to even update firmware
on a syncbox? The Sync status tab always shows that the device is
tracking 10 or so satellites but the device is not passing sync
on. In some other installations we have out there they have never
had any issues. It seems to be several that were deployed about
the same time that are doing this but I cant swear to it.
Forrest?? is there an easy fix to this or have you heard about
this from anyone else?
Craig
