Interesting topic of conversation. We run 1 man crews at our company, and it’s interesting to see this discussion as it’s constantly a topic brought up by both dispatch and the field techs. The argument is always made that the allotted time frame for a job is not sufficient, IE: jobs always take longer than scheduled. Scheduling argues that it is, however we need to operate more efficiently while doing the job, IE: get there on time, cut down on chit chat, have all your equipment needed, etc. The calendar has been setup based on 16 years of experience of doing installs, and it’s an average based time frame. Granted, this time frame was increased when we started doing more grounding, etc. Currently, we allow for 2 hour windows, where we typically schedule a morning job, and and afternoon job, both are installs, then we squeeze in repairs or other onsites after their first morning job, or after their afternoon job, or we schedule two fixes, one install in a day, or other combinations. It’s a very specific structure that our dispatching department follows. On average, I’d say our guys complete 2 installs and 1 fix a day, but some guys are a little quicker than others. Each job is different, so as I am often reminding both the techs and dispatch, there’s no sure way of predicting the amount of time to allow for a job. The added factor to everyone’s answer that I would think has an effect on the productivity times is who is paying their techs hourly +OT, and who is paying their techs per job? That to me can have a major factor in jobs per day.
Thank you, Ben Royer, Operations Manager Royell Communications, Inc. 217-965-3699 www.royell.net From: John Woodfield Sent: Friday, March 04, 2016 10:56 AM To: [email protected] Subject: [AFMUG] Installer Performance How many new installs can your guys get done in a day on average with a single-man crew? John Woodfield, President Delmarva WiFi Inc. 410-870-WiFi
