There does seem to be a disconnect between the office staff and the
field staff regarding how long something should take.
Ben Royer wrote:
Interesting topic of conversation. We run 1 man crews at our company,
and it’s interesting to see this discussion as it’s constantly a topic
brought up by both dispatch and the field techs. The argument is
always made that the allotted time frame for a job is not sufficient,
IE: jobs always take longer than scheduled. Scheduling argues that it
is, however we need to operate more efficiently while doing the job,
IE: get there on time, cut down on chit chat, have all your equipment
needed, etc. The calendar has been setup based on 16 years of
experience of doing installs, and it’s an average based time frame.
Granted, this time frame was increased when we started doing more
grounding, etc. Currently, we allow for 2 hour windows, where we
typically schedule a morning job, and and afternoon job, both are
installs, then we squeeze in repairs or other onsites after their
first morning job, or after their afternoon job, or we schedule two
fixes, one install in a day, or other combinations. It’s a very
specific structure that our dispatching department follows. On
average, I’d say our guys complete 2 installs and 1 fix a day, but
some guys are a little quicker than others. Each job is different, so
as I am often reminding both the techs and dispatch, there’s no sure
way of predicting the amount of time to allow for a job. The added
factor to everyone’s answer that I would think has an effect on the
productivity times is who is paying their techs hourly +OT, and who is
paying their techs per job? That to me can have a major factor in
jobs per day.
Thank you,
Ben Royer, Operations Manager
Royell Communications, Inc.
217-965-3699 www.royell.net
*From:* John Woodfield <mailto:[email protected]>
*Sent:* Friday, March 04, 2016 10:56 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* [AFMUG] Installer Performance
How many new installs can your guys get done in a day on average with
a single-man crew?
John Woodfield, President
Delmarva WiFi Inc.
410-870-WiFi
