Just making sure. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mar 8, 2016 1:26 AM, "Chuck Hogg" <[email protected]> wrote:
> That's an example... > > Regards, > Chuck > > On Mon, Mar 7, 2016 at 2:04 PM, Josh Luthman <[email protected]> > wrote: > >> BMG = BMG Rights Management? >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Mon, Mar 7, 2016 at 2:00 PM, Chuck Hogg <[email protected]> wrote: >> >>> I think we are going to start just following Google's take on DMCA >>> notices. I would like ours to send the customer an email requiring the to >>> go to a webpage in the next 7 days or be blocked. They will then be >>> tracked watching a video of sorts that explains why they are watching this >>> video. I would also explain that the company sending the complaint may >>> want to settle, but it would be up to the customer to take whatever action >>> they deemed appropriate. Further, I would tell the customer that I would >>> not disclose their CPNI without a court order. >>> >>> This is what they send out.... >>> >>> >>> [image: Inline image 1] >>> >>> And then they forward (Insert company here)'s complaint, in this case >>> BMG. >>> [image: Inline image 2] >>> >>> >>> >>> Regards, >>> Chuck >>> >>> On Mon, Mar 7, 2016 at 1:02 PM, Mike Hammett <[email protected]> wrote: >>> >>>> I hit send too quickly. Here's how to NAT your customers to a range of >>>> ports. >>>> >>>> >>>> http://wiki.mikrotik.com/wiki/Manual:IP/Firewall/NAT#Carrier-Grade_NAT_.28CGNAT.29_or_NAT444 >>>> >>>> >>>> >>>> ----- >>>> Mike Hammett >>>> Intelligent Computing Solutions <http://www.ics-il.com/> >>>> <https://www.facebook.com/ICSIL> >>>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >>>> <https://www.linkedin.com/company/intelligent-computing-solutions> >>>> <https://twitter.com/ICSIL> >>>> Midwest Internet Exchange <http://www.midwest-ix.com/> >>>> <https://www.facebook.com/mdwestix> >>>> <https://www.linkedin.com/company/midwest-internet-exchange> >>>> <https://twitter.com/mdwestix> >>>> The Brothers WISP <http://www.thebrotherswisp.com/> >>>> <https://www.facebook.com/thebrotherswisp> >>>> >>>> >>>> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >>>> ------------------------------ >>>> *From: *"Mike Hammett" <[email protected]> >>>> *To: *[email protected] >>>> *Sent: *Monday, March 7, 2016 12:01:07 PM >>>> >>>> *Subject: *Re: [AFMUG] DMCA Time Management Fee >>>> >>>> Perhaps our ticketing systems need an input box where we can copy + >>>> paste the ACNS XML into and it files it with the correct customer? >>>> >>>> If you're NATing your customers, you should be NATing them to a >>>> particular range so you can track them easier. >>>> >>>> >>>> >>>> >>>> ----- >>>> Mike Hammett >>>> Intelligent Computing Solutions <http://www.ics-il.com/> >>>> <https://www.facebook.com/ICSIL> >>>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >>>> <https://www.linkedin.com/company/intelligent-computing-solutions> >>>> <https://twitter.com/ICSIL> >>>> Midwest Internet Exchange <http://www.midwest-ix.com/> >>>> <https://www.facebook.com/mdwestix> >>>> <https://www.linkedin.com/company/midwest-internet-exchange> >>>> <https://twitter.com/mdwestix> >>>> The Brothers WISP <http://www.thebrotherswisp.com/> >>>> <https://www.facebook.com/thebrotherswisp> >>>> >>>> >>>> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >>>> ------------------------------ >>>> *From: *"Jon Auer" <[email protected]> >>>> *To: *"Animal Farm" <[email protected]> >>>> *Sent: *Monday, March 7, 2016 11:32:01 AM >>>> *Subject: *Re: [AFMUG] DMCA Time Management Fee >>>> >>>> I filled out that survey and then realized that most of the burden >>>> comes down to the shi**y state of ticketing systems / backoffice tooling >>>> (aside from not being able to file the registered agent form online). >>>> >>>> Pretty much all the DMCA notices come with ACNS XML. It's easy enough >>>> to parse, open tickets on customers, and handle as automatically or >>>> manually as you want. For a industry-to-industry self-policing mechanism >>>> it's pretty painless. >>>> >>>> The only DMCA notice we've received *without* ACNS XML came from >>>> CitiBank's SOC when one of our shared hosting customers got hacked and was >>>> hosting a phishing page with their logo on it. >>>> >>>> Like most things ISPish the pain comes in the valley between when you >>>> start and have so few customers that it's a novelty/doesn't take too much >>>> time and when you have so many customers/it's enough of a pain that you >>>> automate it. >>>> Of course, when the valley is everything between some guy with like 200 >>>> subs and Comcast there's a lot of people feeling the pain, but the pain >>>> shouldn't be there--we should be demanding that our back office >>>> ticketing/billing venders provide ACNS parsing. >>>> >>>> We need to get our collective ducks in a row and manage DMCA well >>>> enough that the rights-holders don't get any more bent out of shape and we >>>> end up getting served with complaints that have teeth-subpoenas and >>>> whatnot. >>>> >>>> Can't identify customers because NAT? >>>> Log the port translations. ACNS includes port numbers. >>>> Got people whining about costs of storing NAT logs? C'mon. Storage is >>>> cheap. There's no such thing as free lunch and that's the cost of not >>>> assigning public addresses to customers. >>>> >>>> I got 99 problems with DMCA but the takedown process (on the service >>>> provider side) ain't one. >>>> >>>> On Tue, Feb 2, 2016 at 3:13 PM, Daniel White <[email protected]> wrote: >>>> >>>>> WISPA will be filling comments on the recent request for information >>>>> from the US Copyright Office – specifically on the burden of DMCA. >>>>> >>>>> >>>>> >>>>> Thank you, >>>>> >>>>> >>>>> >>>>> Daniel White >>>>> >>>>> [email protected] >>>>> >>>>> Cell: +1 (303) 746-3590 >>>>> >>>>> Skype: danieldwhite >>>>> Social: LinkedIn <http://www.linkedin.com/in/danielwhite84>: Twitter >>>>> <https://twitter.com/DanielWhite84> >>>>> >>>>> >>>>> >>>>> *From:* Af [mailto:[email protected]] *On Behalf Of *Chuck McCown >>>>> *Sent:* Tuesday, February 2, 2016 2:10 PM >>>>> *To:* [email protected] >>>>> *Subject:* Re: [AFMUG] DMCA Time Management Fee >>>>> >>>>> >>>>> >>>>> And it should prove that we did everything possible to keep our hands >>>>> clean. >>>>> >>>>> >>>>> >>>>> *From:* Jeremy <[email protected]> >>>>> >>>>> *Sent:* Tuesday, February 02, 2016 2:05 PM >>>>> >>>>> *To:* [email protected] >>>>> >>>>> *Subject:* Re: [AFMUG] DMCA Time Management Fee >>>>> >>>>> >>>>> >>>>> So you actually made them follow up on the message with the copyright >>>>> holder? That seems even more hardcore than disconnecting them. I guess >>>>> it >>>>> does have the advantage of not losing the customer though. >>>>> >>>>> >>>>> >>>>> On Tue, Feb 2, 2016 at 1:51 PM, Chuck McCown <[email protected]> wrote: >>>>> >>>>> I had excellent luck in immediate shutdown until they got the >>>>> copyright holder to give me an all clear. I don’t think I ever lost a >>>>> customer. Some of them were down for a week or so at times. >>>>> >>>>> >>>>> >>>>> *From:* Cassidy B. Larson <[email protected]> >>>>> >>>>> *Sent:* Tuesday, February 02, 2016 1:49 PM >>>>> >>>>> *To:* [email protected] >>>>> >>>>> *Subject:* Re: [AFMUG] DMCA Time Management Fee >>>>> >>>>> >>>>> >>>>> We send the notice and call them after to make sure they ack it. On >>>>> the third strike, we suspend their service until they call in. Letting >>>>> them >>>>> know at that time if we receive future notices it’ll be a $100 >>>>> administrative fee per notice we receive. They usually decide to go >>>>> elsewhere at that point. >>>>> >>>>> >>>>> >>>>> On Feb 2, 2016, at 1:45 PM, Jeremy <[email protected]> wrote: >>>>> >>>>> >>>>> >>>>> Usually we send a couple notices and never hear about it again. They >>>>> usually quit the offending activity, or encrypt their traffic. When they >>>>> just keep going and going we have to do something. >>>>> >>>>> >>>>> >>>>> On Tue, Feb 2, 2016 at 1:43 PM, Chuck McCown <[email protected]> wrote: >>>>> >>>>> I will never forget the first time I shut somebody off for pirating a >>>>> movie. Porn movie. Turns out to be the kid of a principal of a local >>>>> school. Dad was pretty hot for being shut down until I explained the >>>>> reason. I told him once he makes nice with the copyright holder we can >>>>> turn him back on. I think he was worried it would leak into the press or >>>>> the schoolboard would become aware. That never happened. >>>>> >>>>> >>>>> >>>>> *From:* Jeremy <[email protected]> >>>>> >>>>> *Sent:* Tuesday, February 02, 2016 1:41 PM >>>>> >>>>> *To:* [email protected] >>>>> >>>>> *Subject:* Re: [AFMUG] DMCA Time Management Fee >>>>> >>>>> >>>>> >>>>> Yeah, we expect them to switch. We are uninstalling the equipment. I >>>>> am just trying to figure out how long we should ban them for. I really >>>>> don't care if they ever come back. Pirates are a hassle for me, and could >>>>> potentially land any of us in front of a judge. >>>>> >>>>> >>>>> >>>>> On Tue, Feb 2, 2016 at 1:38 PM, Ryan Ray <[email protected]> wrote: >>>>> >>>>> Realistically if you shut me off I would switch to a new provider >>>>> within a day. I don't know what kind of person would stick around on a ban >>>>> no matter what the length of time is. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Tue, Feb 2, 2016 at 12:35 PM, Jeremy <[email protected]> >>>>> wrote: >>>>> >>>>> For those of you who actually do some sort of enforcement, what amount >>>>> of time do you ban them for? I figure even at 90 days they will get a new >>>>> provider. So I was just going to go with one year. Is that excessive? >>>>> >>>>> >>>>> >>>>> On Tue, Feb 2, 2016 at 1:32 PM, Justin Wilson <[email protected]> wrote: >>>>> >>>>> You designate an “agent” within your company. I typical register the >>>>> CEO, operations, or someone like that that as the agent. You would have >>>>> no >>>>> issue registering yourself as the agent. I would recommend you create a >>>>> copyright@ e-mail address and use that as the designated e-mail >>>>> contact. That way you know a request to copyright@ is most likely >>>>> someone following protocol. >>>>> >>>>> >>>>> >>>>> It’s like CALEA. Their just needs to be the proper person on file to >>>>> contact, and server due process should it come to that. >>>>> >>>>> >>>>> >>>>> Justin Wilson >>>>> >>>>> [email protected] >>>>> >>>>> >>>>> >>>>> --- >>>>> http://www.mtin.net Owner/CEO >>>>> >>>>> xISP Solutions- Consulting – Data Centers - Bandwidth >>>>> >>>>> http://www.midwest-ix.com COO/Chairman >>>>> >>>>> >>>>> >>>>> On Feb 2, 2016, at 3:27 PM, Jeremy <[email protected]> wrote: >>>>> >>>>> >>>>> >>>>> I really have no idea about that. So I need to hire an agent, and >>>>> then ignore all but the requests that come to me from that agent? >>>>> >>>>> >>>>> >>>>> On Tue, Feb 2, 2016 at 11:59 AM, Justin Wilson <[email protected]> wrote: >>>>> >>>>> The biggest thing I use in a determination is did they send it to the >>>>> Registered Copyright Agent on file? You do have one correct? :-) >>>>> >>>>> http://copyright.gov/onlinesp/ >>>>> >>>>> >>>>> >>>>> If you have one, and it’s not sent to that agent, it’s not a real >>>>> request IMHO. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Justin Wilson >>>>> >>>>> [email protected] >>>>> >>>>> >>>>> >>>>> --- >>>>> http://www.mtin.net Owner/CEO >>>>> >>>>> xISP Solutions- Consulting – Data Centers - Bandwidth >>>>> >>>>> http://www.midwest-ix.com COO/Chairman >>>>> >>>>> >>>>> >>>>> On Feb 2, 2016, at 1:34 PM, Josh Reynolds <[email protected]> >>>>> wrote: >>>>> >>>>> >>>>> >>>>> It can't charge the copyright holder, but could it charge to company >>>>> sending out the notices if they aren't the CRH? :) >>>>> >>>>> On Tue, Feb 2, 2016 at 12:17 PM, Keefe John <[email protected]> >>>>> wrote: >>>>> >>>>> This has been discussed before, the DMCA safe harbor doesn't allow the >>>>> provider to charge the copyright holder for this. >>>>> >>>>> On 2/2/2016 12:03 PM, Josh Reynolds wrote: >>>>> >>>>> >>>>> That's going to end up in a big mess of a lawsuit eventually. >>>>> >>>>> On Tue, Feb 2, 2016 at 12:03 PM, Sterling Jacobson < >>>>> [email protected]> >>>>> wrote: >>>>> >>>>> >>>>> Haha! >>>>> >>>>> >>>>> >>>>> If it’s against your AUP, make sure you have a clause in there that >>>>> says >>>>> you >>>>> charge per incident. >>>>> >>>>> >>>>> >>>>> Then go ahead and charge the customer. >>>>> >>>>> >>>>> >>>>> Sounds like if you are just going to kick them off eventually, might as >>>>> well >>>>> try to keep them, but make it costly. >>>>> >>>>> >>>>> >>>>> If they don’t pay it, then they are off. >>>>> >>>>> >>>>> >>>>> Nothing legally wrong with it if its in your policy I think. >>>>> >>>>> >>>>> >>>>> From: Af [mailto:[email protected] <[email protected]>] On >>>>> Behalf Of That One Guy /sarcasm >>>>> Sent: Tuesday, February 2, 2016 10:57 AM >>>>> To: [email protected] >>>>> Subject: Re: [AFMUG] DMCA Time Management Fee >>>>> >>>>> >>>>> >>>>> Oh wow, youre seriously looking for a fight with customers >>>>> >>>>> >>>>> >>>>> On Tue, Feb 2, 2016 at 11:31 AM, Jeremy <[email protected]> >>>>> wrote: >>>>> >>>>> What do you thing about charging a fee every time that a customer gets >>>>> a >>>>> DMCA takedown notice. These notices take time to track down and follow >>>>> up >>>>> on. If we charged $20 every time it would make it not really worth it >>>>> to >>>>> pirate that $10 movie. I would think that it should be legal, so long >>>>> as >>>>> we >>>>> add it to our customer agreement. Anyone ever thought about this? >>>>> Right >>>>> now we pass on 5 of them and then make them find a new provider. It >>>>> seems >>>>> like they would be less likely to hit 5 if they had to pay $20 for each >>>>> one. >>>>> We really don't want these guys on our network anyway, so no sweat if >>>>> they >>>>> just cancel. Is anyone out there charging customers a fee for these? >>>>> I >>>>> know most of you just ignore them, but we like passing them on, as it >>>>> lowers >>>>> our overall usage. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> >>>>> If you only see yourself as part of the team but you don't see your >>>>> team >>>>> as >>>>> part of yourself you have already failed as part of the team. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> >>>>> This >>>>> email has been sent from a virus-free computer protected by Avast. >>>>> www.avast.com >>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> >>>>> >>>> >>>> >>>> >>>> >>> >> >
