Temp, hope to relieve it tomorrow. A customer who just upgraded to faster service says slow it back down - not getting any faster speed (he probably did before the bottleneck happened)
would you: a) give him some money back on his last bill and ask him to stick it out another month? b) go ahead and lower his speed back to the former package? i'd certainly like to explain what happened but the customer isn't going to care much for technobabble anyway. i'm pretty sure i know how i'm going to handle this but - say - for example - i know a certain brand of radio (actually TWO brands) can get stuck on the wrong ethernet duplex...so i'm sure this has happened in another network before. just curious how you'd handle it. thanks :)
