Steve makes a lot of sense when he speaks rationally.
....but he's more amusing when he doesn't. I don't know which I like
better. I feel so conflicted.
On 4/4/2016 6:58 PM, That One Guy /sarcasm wrote:
This is a good opportinty for PR. if its a certainty that you can
deliver the speed reliably and this is just a hiccup, throw him the
difference betweent he two packages as a discount for the month, maybe
even a second month for his trouble. Let them know you identified the
issue, thank them for bringing it to your attention, resolve it, and
verify its resolved. Just make sure the issue actually exists for the
customer first and its not just some dumb issue on his end, that could
be a disaster for PR if thats not resolved first
On Mon, Apr 4, 2016 at 5:48 PM, CBB - Jay Fuller
<[email protected] <mailto:[email protected]>> wrote:
Temp, hope to relieve it tomorrow. A customer who just upgraded
to faster service says slow it back down - not getting any faster
speed (he probably did before the bottleneck happened)
would you:
a) give him some money back on his last bill and ask him to stick
it out another month?
b) go ahead and lower his speed back to the former package?
i'd certainly like to explain what happened but the customer isn't
going to care much for technobabble anyway.
i'm pretty sure i know how i'm going to handle this but - say -
for example - i know a certain brand of radio (actually TWO
brands) can get stuck on the wrong ethernet duplex...so i'm sure
this has happened in another network before. just curious how
you'd handle it.
thanks :)
--
If you only see yourself as part of the team but you don't see your
team as part of yourself you have already failed as part of the team.
