Our late fee is $10....I thought that was low. I really would prefer the people who pay late and constantly need special attention for billing issues go elsewhere.
On Tue, Jun 28, 2016 at 9:25 AM, Lewis Bergman <[email protected]> wrote: > Very good point Ken. > > On Tue, Jun 28, 2016 at 8:40 AM Ken Hohhof <[email protected]> wrote: > >> If you bill for the previous month, count on not getting the last month >> for at least half the customers who leave. I’m talking about renters who >> move every 12 months, people who sell their house, etc. >> >> That does affect your bottom line. >> >> Also, if you turn someone off for nonpayment, and now they already owe >> you for last month plus part of this month, it can become tempting to just >> stiff you and find a new provider. I know one ex customer that has gone >> through us plus 2 other local WISPs plus Rise Broadband twice. I compare >> it to people who are under water on their mortgage, they are actually money >> ahead to walk away or get foreclosed. You don’t want your customer to owe >> you so much money that it is in their economic best interest to switch >> providers and not pay you what they owe. >> >> >> *From:* Jim Bouse [Brazos WiFi] <[email protected]> >> *Sent:* Tuesday, June 28, 2016 7:23 AM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] Postpaid vs Prepaid / Bill in Advance? >> >> >> In the end, it doesn’t matter if it is pre or post billing. It may give >> you heartburn to see non-pays getting something for nothing for a month but >> in the grand scheme of things, it makes no difference because we have fixed >> monthly costs. If they pay or not doesn’t affect our OPEX. >> >> >> >> Jim Bouse >> >> Owner >> >> Mobile IT Pro - Brazos WiFi >> >> 979-985-5912 >> >> [email protected] >> >> >> >> *From:* Af [mailto:[email protected]] *On Behalf Of *Lewis Bergman >> >> >> *Sent:* Tuesday, June 28, 2016 6:15 AM >> >> *To:* [email protected] >> *Subject:* Re: [AFMUG] Postpaid vs Prepaid / Bill in Advance? >> >> >> >> Prebilling would be the preferred method I would think. We billed on the >> first and wanted to prebill. In the end, it probably didn't make a hug >> difference to the bottom line. I just liked the thought of limiting weekday >> someone got for nothing. >> >> >> >> On Mon, Jun 27, 2016, 4:50 PM Ken Hohhof <[email protected]> wrote: >> >> Exactly. >> >> And most communications services (phone, cable TV, etc.) are prepaid for >> monthly charges and postpaid for usage based charges. >> >> >> -----Original Message----- >> From: Larry Smith >> Sent: Monday, June 27, 2016 2:41 PM >> To: [email protected] >> Subject: Re: [AFMUG] Postpaid vs Prepaid / Bill in Advance? >> >> If you do not "pre" bill for service, such as internet access, >> there is little to no chance of collection after the fact if >> they decide not to pay... We pre-bill for the "next" month >> on the 20th, due by the 1st, suspend services on the 6th >> for CC, ACH, etc (auto payments) that fail, then suspend >> cash, check customers on the 10th. >> >> Our billing system handles this without issue (Freeside). >> >> -- >> Larry Smith >> [email protected] >> >> On Mon June 27 2016 14:35, Christopher Gray wrote: >> > I've setup my billing so everything is expected to be paid before >> service >> > is provided (prepaid). I send invoices in advance of a service cycle and >> > they are due by the beginning of the service cycle. Early on, I >> convinced >> > myself this was a good idea so I would never have to deal with >> collections >> > and it seemed fair. >> > >> > I'm working on switching billing systems, and the new system does not >> > really operate that way. This has me wondering if my method is really a >> > good one, or if there are good reasons to bill at the start of a service >> > cycle. I've gone through my bills and others I have available to me, and >> > very few actually bill in advance of a service cycle. >> > >> > Is there a good reason to avoid prepaid service or that companies tend >> not >> > to do it? >> > >> > -Chris >> >>
