Thanks for the feedback everyone. Not only will I stick to pre billing... it is time to start charging late fees. It's hard to imagine I used to do all the billing manually.
On Tue, Jun 28, 2016 at 3:03 PM, Lewis Bergman <[email protected]> wrote: > I'll bet I may have credited a dozen account late fees in all the time we > charged it. > > On Tue, Jun 28, 2016 at 1:34 PM Seth Mattinen <[email protected]> wrote: > >> On 6/28/16 11:18, Ken Hohhof wrote: >> > I found a high proportion of people would pay the bill, ignore the late >> > fee. Then you would have to decide whether to void it or enforce it. >> > Paperwork hassle either way. >> >> >> I treat it as a partial payment and it'll be auto disconnected for >> nonpayment like normal. If someone asks nicely we'll usually give them >> one "out" per year if they don't have a history. But if they think >> they're special or don't reach out beforehand or are an argumentative >> a-hole then they are handled strictly by what's in writing regarding >> their account. >> >> ~Seth >> >
