I feel your pain man...
We have got better at keeping customers informed via email and website info.
We stay far away from facebook. I have had my thoughts of doing a site
there but I think 90% is just
looking for a quick fix for service and if one thing is out of place
they move to the next.
Working on an app that will inform customer if there is a power failure
at the site or loss.
On 07/30/2016 05:30 PM, CBB - Jay Fuller wrote:
so i lost tower "b" yesterday during a storm. not a bad loss,
actually. water in a cable shorted out a power supply.
just happened to be the one backhaul link in. i got it fixed about 2 pm?
this morning about 11 am another round of storms took out the main
tower - tower "A " - power outage, i assume. haven't been down there
yet. (ok, it's four hours later, its probably not just a power outage)
now i'm getting calls from customers on "B" that they haven't had
service in days. I guess not, if they didn't use it from 3 pm
yesterday until 11 this morning.....uggh....
correction - i don't take calls on weekends. but they know me on
facebook....
