I hear you on the tech support complexity and feel it is best to keep that in house. What we’re finding is that sales and tech support don’t mix well using the same staff. I’m hoping someone here on the list will have had a positive experience and would be willing to share details.
Steve From: Af [mailto:[email protected]] On Behalf Of Chuck McCown Sent: Monday, March 06, 2017 11:18 AM To: [email protected] Subject: Re: [AFMUG] Outsource Sales I have had mixed results over the years. Outsourcing sales will work just fine. Tech support is a bit more tricky. You will have to come up with a pretty exhaustive decision tree/flow chart and even then they will have to escalate a good portion of tech support calls back to you. From: Wireless Administrator Sent: Monday, March 06, 2017 9:13 AM To: [email protected] Subject: [AFMUG] Outsource Sales Over time I’ve seen plenty of discussion about outsourcing technical support. Does anyone have experience outsourcing the sales process? I’m talking about new internet access account signup process not marketing. Steve B.
