We do project installs, thats turnkey. Normally the clients monitors the video either via mobile view or a PC client, some even still run old school dedicated screens. Most of the clients and screens will indicate a storage failure, but unless the customer specifically pays for hardware monitoring.. not our chair not our problem
Our contract services customers, depending on the terms, frequency, and whether onsite or remote we can add verification to the monthly/biweekly audits, but thats not a standard On Thu, Apr 20, 2017 at 9:36 AM, Nate Burke <[email protected]> wrote: > For those of you doing Video NVR installations, who is responsible for > making sure the equipment stays up? Especially with IP Based systems, it > seems like regular monitoring is needed to make sure the system is still > operational. Do you install and walk away, or proactively monitor? If > Proactive, how do you monitor? Log in and spot view recordings from the > previous day? Or do you put all the burden on the customer, that they have > to keep monitoring it, and alert you to issues. >
