So far, not so good with them. I've spent about $340 for an hour and a half time to have them modify one temporary route rule in fifteen seconds. Rest of the time appeared to be them attempting to figure things out on BGP/eBGP and OSPF.
That didn't fix my problem, just a patch to get some traffic re-routed, but left me with a bunch of other problems. When I asked them about the charge, they wouldn't work with me. I expect a lot more out of a team that charges top dollar for being the top experts. I'm having problems communicating and scheduling time now to get that permanently fixed. It appears they want to create an entire lab with separate equipment, spending hours of my money, to understand the problem. So, yeah, not what I was expecting out of them at all.
