I noticed the same thing. Not happy at all.

On Thu, Jun 1, 2017 at 11:53 AM, Sterling Jacobson <[email protected]>
wrote:

> So far, not so good with them.
>
> I've spent about $340 for an hour and a half time to have them modify one
> temporary route rule in fifteen seconds.
> Rest of the time appeared to be them attempting to figure things out on
> BGP/eBGP and OSPF.
>
> That didn't fix my problem, just a patch to get some traffic re-routed,
> but left me with a bunch of other problems.
>
> When I asked them about the charge, they wouldn't work with me.
>
> I expect a lot more out of a team that charges top dollar for being the
> top experts.
>
> I'm having problems communicating and scheduling time now to get that
> permanently fixed.
> It appears they want to create an entire lab with separate equipment,
> spending hours of my money, to understand the problem.
>
> So, yeah, not what I was expecting out of them at all.
>
>
>

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