Brandon,
I can understand the frustration. I would encourage anyone to engage me and your account manager if there is anything that isn't up to satisfaction with any of our departments. Daniel White Managing Director of Sales ConVergence Technologies Cell: +1 (303) 746-3590 <mailto:[email protected]> [email protected] From: Af [mailto:[email protected]] On Behalf Of Brandon Yuchasz Sent: Tuesday, June 13, 2017 11:49 AM To: [email protected] Cc: 'Daniel White' <[email protected]> Subject: Re: [AFMUG] Contact for CTI. Daniel, Thank for the update. Mike has always been great he is the reason we went back to CTI in the first place but I felt like I was going in circles on this. I probably have 25 emails on this simple issue and almost always the follow up is being initiated by me. I have other RMA items sitting here waiting to go to CTI and didn't want to send them until we figured out why the last batch was such a problem. My intention was not to drag you guys through the mud on this but at some point everyone gets frustrated enough on issues to just throw their hands up and quit. I was to that point. Ill give you some details off list. Thanks Brandon From: Af [mailto:[email protected]] On Behalf Of Daniel White Sent: Tuesday, June 13, 2017 10:36 AM To: [email protected] <mailto:[email protected]> Cc: Daniel White Subject: Re: [AFMUG] Contact for CTI. Brandon, I hear your frustration on this RMA. I'll be doing a post-mortem on it. I know Mike - your sales rep - is working with you on it but our RMA policy wasn't followed on the three you have outstanding. I'm glad we found the gear (it was sent to our corporate office - not our warehouse which is in a separate location) and will be processing it today. I'm sure you can understand that sending equipment to the wrong location and without a ConVergence RMA number can lead to a lot of confusion. For reference - our RMA form and instructions are found here: http://www.cticonnect.com/v/vspfiles/rmaform.html My contact information is below. I hate to say I'm not frequently on the lists anymore - this group is like family to me - so if there is any concern or questions about ConVergence do not hesitate to reach out to me directly below. Thank you! Daniel White Managing Director of Sales ConVergence Technologies Cell: +1 (303) 746-3590 <mailto:[email protected]> [email protected] From: Af [mailto:[email protected]] On Behalf Of Brandon Yuchasz Sent: Tuesday, June 13, 2017 11:26 AM To: [email protected] <mailto:[email protected]> Subject: [AFMUG] Contact for CTI. Anyone have an email address for someone at CTI that can actually get something done. I'm beyond frustrated with the run around I am getting on a simple Cambium RMA it's been weeks and every time I email to follow up with them I am asked to provide the same info I have already given them. Apparently I need a boss to get involved. They were so bad for so long years ago but a few years ago now a new sales rep kept calling me and I finally gave him a chance. Everything went smoothly and eventually I ended up buying just about everything from them. Its been great for the last two years no issues but man the last several months its like the old CTI is back. I'm about done with them. While I am at if anyone know of any vendors that sell Cambium and can ship out of Chicago FedEx? I get FedEx ground out of Chicago the next day. Its one of the main reasons along with my sales rep I have been using Convergence. Thanks, Brandon <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campai gn=sig-email&utm_content=emailclient&utm_term=icon> Virus-free. <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campai gn=sig-email&utm_content=emailclient&utm_term=link> www.avast.com --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
