I cannot speak to the particular model # you referenced, but we have deployed a WGSW-48040HP (48-port copper gigabit PoE, used to power a VoIP installation for a customer site). Hardware-wise it has been fine, but the software was another story. It had (and still has) many quirks, as well as some severe firmware bugs when it came to LLDP that prevented the phones from learning the voice VLAN.
As unimpressed as I was with the quality of the software, the support was another matter. We were crunched for time as far as the schedule for installing the switch for the customer went, but rather than start by going through the hassle of returning the switch and sourcing a different one, I decided to see what would happen if I opened a ticket with them. I had a hot-off-the-presses new firmware build that had been made directly in response to my ticket in my inbox inside of a week. I don't think I've ever before experienced such a quick turnaround from a vendor in response to a software defect report. I am not sure yet if that will be enough to retain my business in the future -- for PoE applications, EdgeSwitches seem to be significantly cheaper per-port and the software quality is arguably higher, although they also aren't without their own quirks and problems -- but it certainly hasn't hurt their chances, I can tell you that. The disclaimers I'll add is that we bought our switch directly from their main U.S. distributor, Versa Technologies, and we opened our ticket up directly with them via their Zendesk (http://vtek.zendesk.com). I don't know if you get the same treatment if you buy through different channels, but it's worth a shot. The one issue with half the SFP ports on one particular switch no longer lighting up sounds like a hardware defect. If it's new I don't know why you would hesitate either to return it for a refund or for warranty repair/replacement. -- Nathan -----Original Message----- From: Af [mailto:[email protected]] On Behalf Of Sterling Jacobson Sent: Wednesday, July 05, 2017 12:16 PM To: '[email protected]' Subject: [AFMUG] Planet Switches Suck Ass? Anyone use the larger Planet switches? I've got five of the 48 port SFP switches (with 4 port SFP+). They are total crap. Brand new out of box, and a few hours later one switch can't seem to bring up lights on ports 25-48 anymore. Four of them have issues with SFP+ port disconnecting and not reconnecting anymore. They also blink out and show lights on an SFP+ port with activity THAT HAS NOTHING PLUGGED IN. This is specifically for the GS-5220-46S2C4X. Does anyone have any special contact with them, or a contact person/email?
