I have 2 24 port SFP's that worked the whole time we had them installed. I think they ae in a box upstairs now.
On Wed, Jul 5, 2017 at 3:13 PM Sterling Jacobson <[email protected]> wrote: > Ok. > > I bought them from Versa, so I'll try that. > > I hesitate because I don't have a replacement that isn't also a Planet > until today. > > I got in two more Fiberstore switches that are also Chinese interface. > But they are also responsive, and the switch cost the same as the Planet, > and the one we have in production seems to work a lot better. > > It also has dual power supplies. > > The Planet only has the one. > > Also, Vera got back to me and stated their switches were operating outside > of temperature range. > AND they were not supposed to be installed without air flow between them. > In other words, don't place your planet 1U switches in a stack one on top > of another I guess, lol! > > I replied and told them that's total BS and the temp is their fault, > ambient is normal and their fan lights never went past the first fan that I > ever saw. > > > > -----Original Message----- > From: Af [mailto:[email protected]] On Behalf Of Nathan Anderson > Sent: Wednesday, July 5, 2017 2:05 PM > To: '[email protected]' <[email protected]> > Subject: Re: [AFMUG] Planet Switches Suck Ass? > > I cannot speak to the particular model # you referenced, but we have > deployed a WGSW-48040HP (48-port copper gigabit PoE, used to power a VoIP > installation for a customer site). Hardware-wise it has been fine, but the > software was another story. It had (and still has) many quirks, as well as > some severe firmware bugs when it came to LLDP that prevented the phones > from learning the voice VLAN. > > As unimpressed as I was with the quality of the software, the support was > another matter. We were crunched for time as far as the schedule for > installing the switch for the customer went, but rather than start by going > through the hassle of returning the switch and sourcing a different one, I > decided to see what would happen if I opened a ticket with them. I had a > hot-off-the-presses new firmware build that had been made directly in > response to my ticket in my inbox inside of a week. I don't think I've > ever before experienced such a quick turnaround from a vendor in response > to a software defect report. > > I am not sure yet if that will be enough to retain my business in the > future -- for PoE applications, EdgeSwitches seem to be significantly > cheaper per-port and the software quality is arguably higher, although they > also aren't without their own quirks and problems -- but it certainly > hasn't hurt their chances, I can tell you that. > > The disclaimers I'll add is that we bought our switch directly from their > main U.S. distributor, Versa Technologies, and we opened our ticket up > directly with them via their Zendesk (http://vtek.zendesk.com). I don't > know if you get the same treatment if you buy through different channels, > but it's worth a shot. > > The one issue with half the SFP ports on one particular switch no longer > lighting up sounds like a hardware defect. If it's new I don't know why > you would hesitate either to return it for a refund or for warranty > repair/replacement. > > -- Nathan > > -----Original Message----- > From: Af [mailto:[email protected]] On Behalf Of Sterling Jacobson > Sent: Wednesday, July 05, 2017 12:16 PM > To: '[email protected]' > Subject: [AFMUG] Planet Switches Suck Ass? > > Anyone use the larger Planet switches? > > I've got five of the 48 port SFP switches (with 4 port SFP+). > > They are total crap. > > Brand new out of box, and a few hours later one switch can't seem to bring > up lights on ports 25-48 anymore. > > Four of them have issues with SFP+ port disconnecting and not reconnecting > anymore. > They also blink out and show lights on an SFP+ port with activity THAT HAS > NOTHING PLUGGED IN. > > This is specifically for the GS-5220-46S2C4X. > > Does anyone have any special contact with them, or a contact person/email? > >
