Checkout ygtc
On Aug 31, 2017 11:22 PM, "Sterling Jacobson" <sterl...@avative.net
<mailto:sterl...@avative.net>> wrote:
Not surprising, but sad to hear things haven’t changed one bit with
ServerPlus in the years since I swore I would never use them again,
lol!____
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*From:* Af [mailto:af-boun...@afmug.com
<mailto:af-boun...@afmug.com>] *On Behalf Of *Steve Jones
*Sent:* Thursday, August 31, 2017 8:45 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Serverplus/powercode users, OT____
__ __
Supposed to specifically state not to ask for a mac from box.
Because it was an issue. But, i bet we get an accurate bill. The
bills are always consistent. The level of irate i have right now
excedes my bac, thats pretty high at 944 pm____
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On Aug 31, 2017 9:31 PM, "Josh Luthman" <j...@imaginenetworksllc.com
<mailto:j...@imaginenetworksllc.com>> wrote:____
That idea is coming from somewhere and I too would think it
comes from the DT. None of my calls say anything about MAC (we
NAT our SM).____
____
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Josh Luthman
Office: 937-552-2340 <tel:(937)%20552-2340>
Direct: 937-552-2343 <tel:(937)%20552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373____
__ __
On Thu, Aug 31, 2017 at 10:27 PM, Mike Hammett <af...@ics-il.net
<mailto:af...@ics-il.net>> wrote:____
What does your DT say to do?____
-----
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>____
------------------------------------------------------------------------
*From: *"Steve Jones" <thatoneguyst...@gmail.com
<mailto:thatoneguyst...@gmail.com>>
*To: *af@afmug.com <mailto:af@afmug.com>
*Sent: *Thursday, August 31, 2017 9:25:38 PM____
*Subject: *Re: [AFMUG] Serverplus/powercode users, OT____
Reviving a dead one, cause i can.____
So serverplus, no matter how many times you ask them to
stop, still asks customers for the mac off their router,
even though 95 percent of the routers on the market list the
freaking wireless mac. They cant seem to follow simple poe
instructions, constantly escalating (and billing) when they
hook poes up backward.____
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If you have another option, look into it. Because right now,
ill get a follow up, solely because of this post, as i did
from the original post im replying to. ____
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__ __
I dont mind our own mopes being mopes. I dont even ming paid
mopes being mopes. What i dont like is mopes, billing us for
mopery, and escalating response to being mopes when called
out in public only. Promising to deescalate the mopery, and
continuing to be mopes and billing for mopery.____
__ __
At this point, direct dialing saudi arabia is a better
option. At least when amrut answers the phone, our customers
expectations drop to the level of outsource. And amrut will
actually be consistent.____
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On Jul 12, 2017 7:10 AM, "Josh Luthman"
<j...@imaginenetworksllc.com
<mailto:j...@imaginenetworksllc.com>> wrote:____
I'm not Direct TV and don't want to be compared to them.____
Josh Luthman
Office: 937-552-2340 <tel:(937)%20552-2340>
Direct: 937-552-2343 <tel:(937)%20552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373____
__ __
On Jul 11, 2017 10:43 PM, "Darin Steffl"
<darin.ste...@mnwifi.com
<mailto:darin.ste...@mnwifi.com>> wrote:____
I am happy what we pay with the average hold times
averaging 1-2 minutes. Our residential subs don't
need hold times any shorter than that for after
hours support. Compared to our other WISP's, we're
the only one that offers 24/7 support anyway so
we're already ahead of the competition there.____
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I know when I call DirecTV or Verizon, Centurylink,
I almost always wait at least 3-5 minutes before I
get a rep. Not always but usually. ____
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On Tue, Jul 11, 2017 at 6:29 PM, Josh Luthman
<j...@imaginenetworksllc.com
<mailto:j...@imaginenetworksllc.com>> wrote:____
I would pay 30% more from my current rates to
reduce it to sub 30 seconds.____
Josh Luthman
Office: 937-552-2340 <tel:(937)%20552-2340>
Direct: 937-552-2343 <tel:(937)%20552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373____
__ __
On Jul 11, 2017 6:36 PM, "Chuck McCown"
<ch...@wbmfg.com <mailto:ch...@wbmfg.com>>
wrote:____
I am in the camp of “screw em”, let them
hold or else they can call us in the
morning.____
____
I would probably feel different if you were
the first point of contact for all calls. ____
____
But we take our calls directly during most
waking & working hours. ____
____
*From:*Layne Sisk ____
*Sent:*Tuesday, July 11, 2017 4:30 PM____
*To:*af@afmug.com <mailto:af@afmug.com> ____
*Subject:*Re: [AFMUG] Serverplus/powercode
users, OT____
____
So Steve, I am not sure I fully understand
the questions you are posing here, but I
believe it is a simple integration issue
that we can resolve easily. Since you have
been live with us less than 2 weeks I am
sure it is simply a setting that can be
adjusted. I will email you off-list so we
can set up a call to address the concerns. ____
____
To address the comments mentioned by some
others in the thread:____
____
1. We do not route calls overseas unless it
has been authorized by the ISP. The
exception mentioned on the list here is
that if and ISP has a complete outage
and has 50-100 calls drop into queue
before the outage is identified we may
use the overseas agents to simply pick
up the call and confirm to the customer
there is an outage. Once the outage is
identified we put a message up on the
phone system to stop the influx of
calls. Jeremy if that was a deal
breaker for you we would certainly have
looked for an alternative, sorry that
created a problem. For us it is a
balance to make sure that one ISPs
outage does not create long hold times
for all other clients. ____
____
2. Our average hold time is typically
between 1 and 2 minutes. For example
today it is 1:33. Month to date it is
approx. 1:28. It is certainly possible
to shorten that time, but not while
maintaining our standard pricing
structure. It is a balance between cost
and service, much in the same way that a
WISP can usually provide more bandwidth
but the balance between cost and speed
has to be considered. ____
____
3. We definitely do not have a mandatory
hold time, only an average which we are
always working to decrease, most
customers calls are answered within
seconds. ____
____
I would pose a question to the group, would
you be willing to pay say 30% more for the
service, if the hold times dropped by 30
seconds? Most people I have spoken with
have said no, but it was admittedly a small
sample size. We have considered a scaled
pricing model with a hold time SLA of < 3
min, < 2 min, < 1 min. What are your
thoughts? ____
____
Layne Sisk____
ServerPlus____
801.426.8283, ext 102
<tel:801.426.8283%2C%20ext%20102>____
New logo xl <http://www.serverplus.com/>____
http://i.imgur.com/VOz763A.png____
http://i.imgur.com/xvQYYWa.png
<https://www.facebook.com/ServerPlus365/>____
http://i.imgur.com/ELG0AB1.png
<https://twitter.com/RealServerPlus>____
Utah 100 fast50-01Inc 5000 ____
____
*From:*Af [mailto:af-boun...@afmug.com
<mailto:af-boun...@afmug.com>] *On Behalf Of
*Steve Jones
*Sent:* Monday, July 10, 2017 9:49 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Serverplus/powercode
users, OT____
____
I also meant offlist, not OT____
____
On Jul 10, 2017 10:31 PM, "Steve Jones"
<thatoneguyst...@gmail.com
<mailto:thatoneguyst...@gmail.com>> wrote:____
Oh yeah, the powercode ticket vs the
email ticket formatting is night and day
awful, why bother with an api if you
cant actually tell what the heck is
happening. ... and the api generated
ticket cant be reassigned for the
customer, though i believe thats a
powercode issue... and given the "new"
powercode, i dont see that getting
fixed....simon... simon, where are you?____
____
On Jul 10, 2017 10:27 PM, "Steve Jones"
<thatoneguyst...@gmail.com
<mailto:thatoneguyst...@gmail.com>>
wrote:____
Im not sure how they pay, but it
looks alot like when we used to
comission new sales, a new account
for each call based on who answered
the phone.... if thats tje case,
comission calls, then why bother____
____
Ive seen multiple existing tickets
restarted... bad juju on that.____
____
____
Anybody know if they actually look
at existing tickets?____
____
Closing and resolving unresolved
issues is bad business for me too.____
____
____
Im thinking its just a matter of
getiing on the same page, but if
others have had similar issues and
found workarounds ... or walked
away, please let me know.____
____
Serverplus was not my first choice
for an outsourced it, so i may be
jaded.____
____
On Jul 10, 2017 10:13 PM, "Steve
Jones" <thatoneguyst...@gmail.com
<mailto:thatoneguyst...@gmail.com>>
wrote:____
Not impressed, a short time in,
by any means. Serverplus guys,
no offense, i need info to make
this work outside a retention
response. I know luthman uses
them, but anyone else with
powercode, please OT me so i can
find out whats broke on our side
before i have the boss talk.____
____
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____
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-- ____
Darin Steffl____
Minnesota WiFi____
www.mnwifi.com <http://www.mnwifi.com/>____
507-634-WiFi____
<http://www.facebook.com/minnesotawifi> Like us on
Facebook <http://www.facebook.com/minnesotawifi>____
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