Documentation is for girls.
Id like to see that in your customer reviews btw. On Sep 14, 2017 10:31 PM, "Forrest Christian (List Account)" < [email protected]> wrote: > I figured.... > > I just am waiting for someone to say about the rackinjector something like > "oh my gosh, you shipped a product, and there is documentation. WTF? ". > It's not perfect, but it's something. What is funny is that we have had > about 4 tickets about the rackinjector so far and all of them have been > answered by 'look at the section in the manual titled ____'. Well > except for the two 'It didn't come with documentation' tickets, one of > which was our screwup (probably forgot to include the paper with the > documentation address on it), and one the customer didn't even bother to > read the paper which said "the manual is at"... > > On Thu, Sep 14, 2017 at 9:24 PM, Steve Jones <[email protected]> > wrote: > >> Just giving you grief, btw. >> Ive found the better documented products out there are the slowest to >> respond to consumer demand. >> Id rather deal with crummy product documentation with an awesome userbase >> for support than an excellent documentation to a product with zero consumer >> response... hell, look at chucks surge suppressors, if he locked his >> product to reliable documentation, we wouldnt have the versatility in using >> his gear with the pace change in radio vendors, granted cross referencing >> revision numbers to gear on hand against an afmug search gets frustrating. >> The other option is dropping 150 to 800 bucks a pop on transtector nonsense. >> >> On Sep 14, 2017 10:10 PM, "Forrest Christian (List Account)" < >> [email protected]> wrote: >> >> In re the bad documentation, take a gander here: >> >> http://products.packetflux.com/rackinjector/ >> >> On Thu, Sep 14, 2017 at 7:31 PM, Steve Jones <[email protected]> >> wrote: >> >>> You know what would be sexy, a half rack rackinjector thats also a >>> halfrack apc slotcard backplane. Or a 2u with a reversible top/bottom >>> slotcard backplane. A packetflux/mccowntech hybrid would be puerto rican >>> stripper level sexy. >>> Btw, i have a powerinjector thats been in service for a few months that >>> had a gatorade mishap while raising gear. It fried a 48v power supply, but >>> the packetflux gear (after pulling the card and letting it sit in the sun) >>> is operating flawless. Next revision, you should put on the docs that its >>> gatorade proof. >>> >>> Your documentation sucks, but thats often a tradeoff on a very robust >>> product. >>> >>> >>> On Sep 14, 2017 7:56 PM, "Jon Langeler" <[email protected]> >>> wrote: >>> >>> Nice work and thanks for the rundown. >>> >>> Jon Langeler >>> Michwave Technologies, Inc. >>> >>> >>> On Sep 14, 2017, at 8:33 PM, Forrest Christian (List Account) < >>> [email protected]> wrote: >>> >>> We've been shipping rackinjectors for a couple of weeks now, and >>> according to staff, all of the rackinjector backlog has been shipped and we >>> have 1-2 on the shelf.... and even more to be added to the stock level >>> shortly. Yay! >>> >>> Just wanted to update everyone on the status here for what is next. >>> >>> The only product I'm actively working on getting out the door is the >>> "Medusa Board" for the rackinjector which basically will do sync over power >>> for the 450m and 450i. I could go into details on where we are in that >>> process, but that's a topic for another day. >>> >>> I also have some feature additions that need to be made to the >>> RackInjector. The initial update will be timed to correspond to the >>> release of the Medusa board, unless someone finds a critical bug in the >>> field and we have to roll a bugfix release. >>> >>> I'm planning on spending some time (as much as is reasonably needed) >>> regrouping. I have quite a few things on my list that we've been putting >>> off doing just because of hours in the day. There's a few products which >>> just need a few hours or TLC before we can start shipping. There are some >>> manuals/documentation which need to be done. There's a few minor bug >>> fixes in some of the software (more shortcomings then bugs)... And we need >>> to figure out what is next product wise among the numerous product Ideas >>> which are floating around. >>> >>> So, now would be a great time to remind me about anything which fits >>> into the categories above that I might not remember.... either via email >>> or at wispapalooza in just under a month. >>> >>> -- >>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>> [email protected] | http://www.packetflux.com >>> <http://www.linkedin.com/in/fwchristian> >>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>> >>> >>> >> >> >> -- >> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >> [email protected] | http://www.packetflux.com >> <http://www.linkedin.com/in/fwchristian> >> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >> >> >> > > > -- > *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* > Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 > <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> > [email protected] | http://www.packetflux.com > <http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux> > <http://twitter.com/@packetflux> > >
