That is true, there is no term commitment, I don't believe in them for
something like this. If we can't keep you as a customer without a term
commitment, I certainly don't want to keep you just because of a
financial consequence. Not good for anybody.
On 10/17/2017 12:35 PM, Adam Moffett wrote:
Maybe rather than "No contract" I should have said, "no term commitment".
------ Original Message ------
From: "Simon Westlake" <[email protected]
<mailto:[email protected]>>
To: [email protected] <mailto:[email protected]>
Sent: 10/17/2017 1:34:25 PM
Subject: Re: [AFMUG] Sonar
You can export the entirety of your data at any time (manually or on
an automatic recurring schedule.)
Matt has already seen the agreement we have in place, he just likes
to keep doing this dance for some inexplicable reason.
On 10/17/2017 12:32 PM, Chuck McCown wrote:
I am sure you have the rights to all your data and they probably
give you custody of periodic backups.
*From:* Adam Moffett
*Sent:* Tuesday, October 17, 2017 11:30 AM
*To:* [email protected]
*Subject:* Re: [AFMUG] Sonar
What would your recourse be if you DID have a contract?
They might have a pending lawsuit, but you'd still be high and dry.
It'll come down to trust.
....and I imagine they'd produce a contract if you asked for one.
------ Original Message ------
From: "Matt Hoppes" <[email protected]>
To: [email protected]
Sent: 10/17/2017 1:27:39 PM
Subject: Re: [AFMUG] Sonar
It also means at any point they can just close up shop leaving my
data and my customer information high and dry with no recourse.
On Oct 17, 2017, at 13:24, Josh Reynolds <[email protected]> wrote:
They provide enough value to avoid locking you in a contract that
would otherwise retain your business when they don't continuously
earn it.
Others are NOT the same.
On Oct 17, 2017 12:22 PM, "Matt Hoppes"
<[email protected]> wrote:
No contract? That's frankly beyond scary.
On Oct 17, 2017, at 13:06, Adam Moffett <[email protected]>
wrote:
Sonar is strictly per user with no contract, so if you
haven't migrated any users in yet then you pay the
minimum.....which I think is $100/month.
------ Original Message ------
From: "Matt Hoppes" <[email protected]>
To: [email protected]
Sent: 10/17/2017 9:16:46 AM
Subject: Re: [AFMUG] Sonar
Fail.
On Oct 17, 2017, at 08:54, Lewis Bergman
<[email protected]> wrote:
Many of them start charging you regardless if you are on
their system yet. Once you sign the contract, you start paying.
On Mon, Oct 16, 2017 at 6:00 PM Nathan Anderson
<[email protected]> wrote:
I can understand this if the product in question is
purchased/licensed for a one-time upfront fee. However,
if you have a SaaS model with recurring revenues, it
seems like it would be in your best interest to help
the customer move existing data over to your product
cost-free, and thus get them to be a paying customer ASAP.
-- Nathan
------------------------------------------------------------------------
*From:* Af <[email protected]> on behalf of Lewis
Bergman <[email protected]>
*Sent:* Monday, October 16, 2017 3:36 PM
*To:* [email protected]
*Subject:* Re: [AFMUG] Sonar
Yea, this seems to be a common practice in the software
industry. What they all should really say is that they
help you convert. I am going through this with ECi at
the moment. We paid several thousand for them to
convert our database. What it really was was a half
hearted gesture at putting the DB into an excel
spreadsheet that they spent zero time checking for
sanity. They expect us to do all that.
It seems that most software companies expect their
customers to have a whole team of people doing what
seems to be the software companies job. Not saying
Sonar fits the description, just that that seems to be
the rule not the exception.
On Mon, Oct 16, 2017 at 5:24 PM Sterling Jacobson
<[email protected]> wrote:
Taking forever to migrate from Platypus to Sonar.
I was told conversion was free, but they didn't
tell me I had to do all my own conversion from Plat
to Sonar, so in my mind that's not free.
I paid Spender Lambert to move some initial data to
their format, but I've been on a hold with Sonar
since last month.
Super excited to get going with a 'modern' billing
system, but so far the process has been a total
snoozer.
--
Simon Westlake
Email:[email protected]
Phone: (702) 447-1247 US / (780) 900-1180 CA
---------------------------
Sonar Software Inc
The future of ISP billing and OSS
https://sonar.software
--
Simon Westlake
Email: [email protected]
Phone: (702) 447-1247 US / (780) 900-1180 CA
---------------------------
Sonar Software Inc
The future of ISP billing and OSS
https://sonar.software
