What would your recourse be if you DID have a contract?
They might have a pending lawsuit, but you'd still be high and dry.
It'll come down to trust.
....and I imagine they'd produce a contract if you asked for one.
------ Original Message ------
From: "Matt Hoppes" <[email protected]>
To: [email protected]
Sent: 10/17/2017 1:27:39 PM
Subject: Re: [AFMUG] Sonar
It also means at any point they can just close up shop leaving my data
and my customer information high and dry with no recourse.
On Oct 17, 2017, at 13:24, Josh Reynolds <[email protected]> wrote:
They provide enough value to avoid locking you in a contract that
would otherwise retain your business when they don't continuously earn
it.
Others are NOT the same.
On Oct 17, 2017 12:22 PM, "Matt Hoppes"
<[email protected]> wrote:
No contract? That's frankly beyond scary.
On Oct 17, 2017, at 13:06, Adam Moffett <[email protected]> wrote:
Sonar is strictly per user with no contract, so if you haven't
migrated any users in yet then you pay the minimum.....which I think
is $100/month.
------ Original Message ------
From: "Matt Hoppes" <[email protected]
<mailto:[email protected]>>
To: [email protected]
Sent: 10/17/2017 9:16:46 AM
Subject: Re: [AFMUG] Sonar
Fail.
On Oct 17, 2017, at 08:54, Lewis Bergman <[email protected]>
wrote:
Many of them start charging you regardless if you are on their
system yet. Once you sign the contract, you start paying.
On Mon, Oct 16, 2017 at 6:00 PM Nathan Anderson <[email protected]>
wrote:
I can understand this if the product in question is
purchased/licensed for a one-time upfront fee. However, if you
have a SaaS model with recurring revenues, it seems like it would
be in your best interest to help the customer move existing data
over to your product cost-free, and thus get them to be a paying
customer ASAP.
-- Nathan
--------------------------------------------------------------------------------
From: Af <[email protected]> on behalf of Lewis Bergman
<[email protected]>
Sent: Monday, October 16, 2017 3:36 PM
To:[email protected]
Subject: Re: [AFMUG] Sonar
Yea, this seems to be a common practice in the software industry.
What they all should really say is that they help you convert. I
am going through this with ECi at the moment. We paid several
thousand for them to convert our database. What it really was was
a half hearted gesture at putting the DB into an excel
spreadsheet that they spent zero time checking for sanity. They
expect us to do all that.
It seems that most software companies expect their customers to
have a whole team of people doing what seems to be the software
companies job. Not saying Sonar fits the description, just that
that seems to be the rule not the exception.
On Mon, Oct 16, 2017 at 5:24 PM Sterling Jacobson
<[email protected]> wrote:
Taking forever to migrate from Platypus to Sonar.
I was told conversion was free, but they didn't tell me I had to
do all my own conversion from Plat to Sonar, so in my mind
that's not free.
I paid Spender Lambert to move some initial data to their
format, but I've been on a hold with Sonar since last month.
Super excited to get going with a 'modern' billing system, but
so far the process has been a total snoozer.
