Azotel is so much easier from platy
They did it all for the WISP
Mitch Koep
218-851-8689 cell
On 1/10/2018 1:56 PM, [email protected] wrote:
Good to know. When you are done, please create a punch list of things
that need to be done/fixed/created before advising someone from
switching over to them.
-----Original Message----- From: Sterling Jacobson
Sent: Wednesday, January 10, 2018 12:51 PM
To: '[email protected]'
Subject: [AFMUG] Sonar Migration from Platypus
So here is a current update on my months long progress moving from
Platypus to Sonar.
It's not automatic by any means.
Data import is taking a long time and its painful and costs a lot extra.
I'm having to manually correct/add accounts to Sonar with rate group
changes, address validations etc.
They appear to be understaffed.
A lot of their system isn't theirs too, which is OK I guess, just
didn't realize that.
Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting
company, and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third
party account and pay/manage them.
This is just a 'simple' import of billing function only.
I didn't even have any network information for any accounts, so I
shudder to think how that would have migrated.
Also I didn't really see them emphasizing the fact that their database
and Plat could get seriously out of synch if you are not careful.
I've had to manually suspend everything in Platypus to assure data
isn't out of sync with the new system until it comes online.
That means it's been days of people calling/contacting me trying to
pay bills and I'm stuck in the middle.
Don't want to roll back since I've spent so many hours now on migration.
Can't go forward yet because I'm still waiting on massive fixes to
rates on customers, and web site creation/setup for billing.
Let's just say I'm excited to get onboarding done and running, but I'm
also crying because it's not there yet and help is slow to come some
days.
