Well, I manually fixed all my account types. Now, a week later, the billing portal hosted part is showing up, BUT nothing works, no login and their guy Jacob is MIA again.
I’ve had accounts and cash flow FROZEN for a week for this. It’s crazy, I’m about to lose my mind with SONAR. Damnit! From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett Sent: Wednesday, January 10, 2018 8:30 PM To: af@afmug.com Subject: Re: [AFMUG] Sonar Migration from Platypus My wife had a temp job once re-entering accounts for an insurance company which was migrating systems. As long as the human meat computer operating the keyboard is smart enough to solve more problems than they create then it sounds good in theory. ------ Original Message ------ From: "CBB - Jay Fuller" <par...@cyberbroadband.net<mailto:par...@cyberbroadband.net>> To: af@afmug.com<mailto:af@afmug.com> Sent: 1/10/2018 6:05:02 PM Subject: Re: [AFMUG] Sonar Migration from Platypus we have done something like 3...maybe 4 purchases of networks upwards to 350 customers / devices. Each time I've had our people manually enter data. Too risk adverse of import problems or things not working right. I've had them do the data entry and I've come behind them to check everything. I'm not sure at this point I'd do it any other way. I remember Evan doing something similar - he had 3-4-5 data entry people entering people at one time during a conversion. It is never pretty but in the end when you're done it is a pretty good feeling. ----- Original Message ----- From: Adam Moffett<mailto:dmmoff...@gmail.com> To: af@afmug.com<mailto:af@afmug.com> Sent: Wednesday, January 10, 2018 2:44 PM Subject: Re: [AFMUG] Sonar Migration from Platypus Sorry, I wasn't trying to say you were doing it wrong or anything. ------ Original Message ------ From: "Sterling Jacobson" <sterl...@avative.net<mailto:sterl...@avative.net>> To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> Sent: 1/10/2018 3:40:27 PM Subject: Re: [AFMUG] Sonar Migration from Platypus >Sure, in my spare time I'll just create some DB scripts and then go >through every account to make sure it worked out and reload. > >Oh wait, how is that saving me time and money? > >It isn't. > >I elected to take their import, do some brief overview to make sure >things were generally ok. >Then modify/update the ones that have problems. > >Though that takes time, it's still less effort than starting from >scratch. > >What I was told was it would be easy to migrate in a day or two and get >running. > >So not the case. > > > >-----Original Message----- >From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf >Of Adam Moffett >Sent: Wednesday, January 10, 2018 1:36 PM >To: af@afmug.com<mailto:af@afmug.com> >Subject: Re: [AFMUG] Sonar Migration from Platypus > >If I recall correctly, the Sonar documentation suggested using the API >to write a script to set everything up. I think the idea is you can >test your import script, then just blow away the Sonar instance and try >again if you have problems. Repeat until your script does everything >you want. Then when flag day comes you have a well tested process. > >I know I heard that somewhere....if it wasn't in the docs it might have >been in one of the videos. > >-Adam > > >------ Original Message ------ >From: "Sterling Jacobson" <sterl...@avative.net<mailto:sterl...@avative.net>> >To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> >Sent: 1/10/2018 2:51:58 PM >Subject: [AFMUG] Sonar Migration from Platypus > >>So here is a current update on my months long progress moving from >>Platypus to Sonar. >> >>It's not automatic by any means. >> >>Data import is taking a long time and its painful and costs a lot >>extra. >> >>I'm having to manually correct/add accounts to Sonar with rate group >>changes, address validations etc. >> >>They appear to be understaffed. >> >>A lot of their system isn't theirs too, which is OK I guess, just >>didn't realize that. >> >>Import is a third party process if you don't want to do it yourself. >>Actual payment site isn't them, you host it yourself or get a hosting >>company, and have to maintain it yourself. >>Paper statements are not directly them, you have to set up a third >>party account and pay/manage them. >> >>This is just a 'simple' import of billing function only. >> >>I didn't even have any network information for any accounts, so I >>shudder to think how that would have migrated. >> >>Also I didn't really see them emphasizing the fact that their database >>and Plat could get seriously out of synch if you are not careful. >> >>I've had to manually suspend everything in Platypus to assure data >>isn't out of sync with the new system until it comes online. >> >>That means it's been days of people calling/contacting me trying to >>pay >>bills and I'm stuck in the middle. >> >>Don't want to roll back since I've spent so many hours now on >>migration. >> >>Can't go forward yet because I'm still waiting on massive fixes to >>rates on customers, and web site creation/setup for billing. >> >>Let's just say I'm excited to get onboarding done and running, but I'm >>also crying because it's not there yet and help is slow to come some >>days. >> >> >
