So you're paying them monthly and being charged to migrate? Seems harsh. You're paying someone to migrate and fixing it yourself? What are you paying for?
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Jan 12, 2018 at 8:16 AM, Mike Hammett <[email protected]> wrote: > Doesn't Plat store things in plaintext? Why can't that be carried over? > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Sterling Jacobson" <[email protected]> > *To: *[email protected] > *Sent: *Thursday, January 11, 2018 10:47:23 PM > > *Subject: *Re: [AFMUG] Sonar Migration from Platypus > > It gets worse. > > > > I wasn’t aware that ALL of my customers are now going to have to re-create > their account login credentials because they don’t carry over from Plat. > > I guess this is universal with SONAR, if you want a billing portal for > your customers, they will ALL have to be sent some notification or link > asking them to re-create that info or make new credentials based off their > account email address. > > > > What a cluster F > > > > I’m going to cry > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Sterling Jacobson > *Sent:* Thursday, January 11, 2018 9:38 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Sonar Migration from Platypus > > > > Well, I manually fixed all my account types. > > > > Now, a week later, the billing portal hosted part is showing up, BUT > nothing works, no login and their guy Jacob is MIA again. > > > > I’ve had accounts and cash flow FROZEN for a week for this. > > > > It’s crazy, I’m about to lose my mind with SONAR. > > > > Damnit! > > > > > > *From:* Af [mailto:[email protected] <[email protected]>] *On > Behalf Of *Adam Moffett > *Sent:* Wednesday, January 10, 2018 8:30 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Sonar Migration from Platypus > > > > My wife had a temp job once re-entering accounts for an insurance company > which was migrating systems. > > As long as the human meat computer operating the keyboard is smart enough > to solve more problems than they create then it sounds good in theory. > > > > > > ------ Original Message ------ > > From: "CBB - Jay Fuller" <[email protected]> > > To: [email protected] > > Sent: 1/10/2018 6:05:02 PM > > Subject: Re: [AFMUG] Sonar Migration from Platypus > > > > > > > > we have done something like 3...maybe 4 purchases of networks upwards to > 350 customers / devices. Each time I've had our people manually enter > data. Too risk adverse of import problems or things not working right. > I've had them do the data entry and I've come behind them to check > everything. I'm not sure at this point I'd do it any other way. I > remember Evan doing something similar - he had 3-4-5 data entry people > entering people at one time during a conversion. > > > > It is never pretty but in the end when you're done it is a pretty good > feeling. > > > > > > ----- Original Message ----- > > *From:* Adam Moffett <[email protected]> > > *To:* [email protected] > > *Sent:* Wednesday, January 10, 2018 2:44 PM > > *Subject:* Re: [AFMUG] Sonar Migration from Platypus > > > > Sorry, I wasn't trying to say you were doing it wrong or anything. > > > ------ Original Message ------ > From: "Sterling Jacobson" <[email protected]> > To: "[email protected]" <[email protected]> > Sent: 1/10/2018 3:40:27 PM > Subject: Re: [AFMUG] Sonar Migration from Platypus > > >Sure, in my spare time I'll just create some DB scripts and then go > >through every account to make sure it worked out and reload. > > > >Oh wait, how is that saving me time and money? > > > >It isn't. > > > >I elected to take their import, do some brief overview to make sure > >things were generally ok. > >Then modify/update the ones that have problems. > > > >Though that takes time, it's still less effort than starting from > >scratch. > > > >What I was told was it would be easy to migrate in a day or two and get > >running. > > > >So not the case. > > > > > > > >-----Original Message----- > >From: Af [mailto:[email protected]] On Behalf Of Adam Moffett > >Sent: Wednesday, January 10, 2018 1:36 PM > >To: [email protected] > >Subject: Re: [AFMUG] Sonar Migration from Platypus > > > >If I recall correctly, the Sonar documentation suggested using the API > >to write a script to set everything up. I think the idea is you can > >test your import script, then just blow away the Sonar instance and try > >again if you have problems. Repeat until your script does everything > >you want. Then when flag day comes you have a well tested process. > > > >I know I heard that somewhere....if it wasn't in the docs it might have > >been in one of the videos. > > > >-Adam > > > > > >------ Original Message ------ > >From: "Sterling Jacobson" <[email protected]> > >To: "[email protected]" <[email protected]> > >Sent: 1/10/2018 2:51:58 PM > >Subject: [AFMUG] Sonar Migration from Platypus > > > >>So here is a current update on my months long progress moving from > >>Platypus to Sonar. > >> > >>It's not automatic by any means. > >> > >>Data import is taking a long time and its painful and costs a lot > >>extra. > >> > >>I'm having to manually correct/add accounts to Sonar with rate group > >>changes, address validations etc. > >> > >>They appear to be understaffed. > >> > >>A lot of their system isn't theirs too, which is OK I guess, just > >>didn't realize that. > >> > >>Import is a third party process if you don't want to do it yourself. > >>Actual payment site isn't them, you host it yourself or get a hosting > >>company, and have to maintain it yourself. > >>Paper statements are not directly them, you have to set up a third > >>party account and pay/manage them. > >> > >>This is just a 'simple' import of billing function only. > >> > >>I didn't even have any network information for any accounts, so I > >>shudder to think how that would have migrated. > >> > >>Also I didn't really see them emphasizing the fact that their database > >>and Plat could get seriously out of synch if you are not careful. > >> > >>I've had to manually suspend everything in Platypus to assure data > >>isn't out of sync with the new system until it comes online. > >> > >>That means it's been days of people calling/contacting me trying to > >>pay > >>bills and I'm stuck in the middle. > >> > >>Don't want to roll back since I've spent so many hours now on > >>migration. > >> > >>Can't go forward yet because I'm still waiting on massive fixes to > >>rates on customers, and web site creation/setup for billing. > >> > >>Let's just say I'm excited to get onboarding done and running, but I'm > >>also crying because it's not there yet and help is slow to come some > >>days. > >> > >> > > > > >
