Support and reliability is where wisps ahialate the cellular competition. You cant beat government funded speeds consistently. And the bulk of them come back anyway. Be comcerned when fellow wisps take your customers, those are the low churn losses. Most of ours that go to wisp competitors are either bad, high curn customers, or ones we cant effectively serve anymore due to terrain or foliage. I pefer they go with a competitor who can serve them well. When theyre on a poor connection on our network, they badmouth us, which reflects poorly on the industry. Id rather see a customer be satisfied by a wisp competitor, gives the industry a better public face. The ones that leave for cellular or dsl, always leave your cable and mounts, youll usually see those ones again within a couple years.
On Jan 18, 2018 4:55 PM, "castarritt ." <[email protected]> wrote: > We've lost a couple to the new cell plans that deprioritize rather than > outright throttle heavy users, but most of our service area has poor cell > coverage, and I suspect the 200+ GB/mo users like your former client will > only be happy until their cell carrier sells enough of these plans to > saturate their AP. > > On Thu, Jan 18, 2018 at 3:42 PM, CBB - Jay Fuller < > [email protected]> wrote: > >> >> Had a customer complaining about speed on a tower. Not usual - but >> before we could reply (this was on facebook), a former customer replied >> with these comments... >> >> "I got a att hotspot off ebay along with a att unlimited unthrottled sim >> card from drwireless and love it i have used 240 gb this month and het >> speeds up to 24 mb download speed." >> >> Our 2.4 can barely deliver 10 meg.....EPMP can do a little more than >> that, but I know even the new 900 mhz or so can hold up to that.... >> now i googled the whole drwireless and it appears to be an illegal >> hardware hack or something....not all that reliable.....so although this >> guy is happy now maybe he won't be eventually.... >> >> we have seen a higher volume of departures to competiting products like >> this. it might even force a redesign of some of our pricing. >> >> anyone else seeing this? What are your thoughts? >> >> >> >> >> > >
