I have had very little issue with support, but like many other companies these days, e-mail through support.cambiumnetworks.com <http://support.cambiumnetworks.com/> web portal always gets answered very quickly. Other companies prefer e-mail support as well these days. I have filled out support tickets with Cambium and received calls back within the hour. I try to put as much relevant information to minimize the back and forth as possible like Adam says.
Last issue I had was some licensing issues. Had a resolution within an hour of filling out the request. Justin Wilson [email protected] www.mtin.net www.midwest-ix.com > On Feb 20, 2018, at 9:57 PM, Adam Moffett <[email protected]> wrote: > > I've almost never needed them. > When I did call support one time, I had the same complaint as you. I was > advised by someone higher up the chain to open the ticket online. That's > essentially what the phone answerer is doing, but they're transcribing your > words and may be mangling them. Fill out the online ticket request and you > can describe the issue in your own words and get some of the dumb questions > out of the way immediately. > > > > ------ Original Message ------ > From: "Matt Hoppes" <[email protected]> > To: [email protected] > Sent: 2/20/2018 7:31:42 PM > Subject: Re: [AFMUG] Cambium Support > >> Also. How do I get American support that can solve my issue while on the >> phone? The few times I’ve called in someone takes my info down and just >> opens a ticket. >> >>> On Feb 20, 2018, at 19:26, Matt Hoppes <[email protected]> >>> wrote: >>> >>> Why does Cambium Support suck so bad? >>> >>> Why do they not have access to my cnMaestro account? >>> >>> Every time I open a ticket I’m asked 10 questions that could all be >>> answered if the tech had access to my cnMaestro cloud account. >>> >>> What firmware version? How is it configured? Etc etc. >>> >>> Instead of getting solutions when I open a ticket I get question after >>> question back. >>> >>> I’ve had nothing but issues since embarking on my Cambium adventures a >>> month ago. >>> >>> Latest issue is a cnPilot device that was connected and working fine for >>> several weeks, now it shows connected and stats but won’t let me change the >>> SSID from the cloud. >
