We have OS ticket running on a Linode instace. -Jon
On Wed, Apr 18, 2018, 5:38 PM Forrest Christian (List Account) < [email protected]> wrote: > I'm currently running an instance of OSticket. There is a bug somewhere > in the version I'm running which causes tickets with activity on them (new > or more frequently rather old ones) to not be put in a state where it is > obvious that there has been activity on them. Often we'll find them weeks > or months later, or more often , when a customer asks "any updates?". > > There are a few other issues, which I'm not thrilled with. It was better > than the hosted version we were using, but still not perfect. > > Ticketing systems seem to be like phone systems, they're all nice when > they're new, but the nice wears off quickly. > > On Wed, Apr 18, 2018 at 5:25 PM, Keefe John <[email protected]> wrote: > >> If you want free a lot of people also use Request Tracker and OS Ticket. >> >> Keefe >> >> On April 18, 2018 6:07:50 PM CDT, "Forrest Christian (List Account)" < >> [email protected]> wrote: >>> >>> Yeah, I'm sort of leaning toward Zendesk just because of all of the >>> integrations. >>> >>> On Wed, Apr 18, 2018 at 4:55 PM, Keefe John <[email protected]> >>> wrote: >>> >>>> We use Sonar but zendesk is very popular. >>>> >>>> Keefe >>>> >>>> >>>> On April 18, 2018 5:54:10 PM CDT, "Forrest Christian (List Account)" < >>>> [email protected]> wrote: >>>>> >>>>> What is everyone using for support tickets nowadays? I've about had >>>>> it with our system. >>>>> >>>>> -- >>>>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>>>> [email protected] | http://www.packetflux.com >>>>> <http://www.linkedin.com/in/fwchristian> >>>>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>>>> >>>>> >>>> -- >>>> Sent from my Android device with K-9 Mail. Please excuse my brevity. >>>> >>> >>> >>> >>> -- >>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>> [email protected] | http://www.packetflux.com >>> <http://www.linkedin.com/in/fwchristian> >>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>> >>> >> -- >> Sent from my Android device with K-9 Mail. Please excuse my brevity. >> > > > > -- > *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* > Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 > [email protected] | http://www.packetflux.com > <http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux> > <http://twitter.com/@packetflux> > >
