i dont care for your ticket system dont have to use it often, but i dont like it powercodes ticket system has gotten pretty useful, it would be nice if they had just that module, you could always start a wisp
best ticket system we use is kayako, but last i ppriced it, was outside our budget since we had depreciated its use to powercode. but it would be perfect for you, has a knowlegbase, troubleshooter, newsfeed, etc. we still use our old version for our contract services support and billing (its got good project time tracking) but the database is corrupting, old knowlege bases are disappearing. Thats just cause we havent renewed it in so long or maintained any of it https://www.kayako.com/ I just looked at their website, not terrible recurring pricing, not sure if they have a perpetual on premise solution anymore like what we run, we have the esupport suite On Wed, Apr 18, 2018 at 10:39 PM, Jon Lee <[email protected]> wrote: > We have OS ticket running on a Linode instace. > > -Jon > > On Wed, Apr 18, 2018, 5:38 PM Forrest Christian (List Account) < > [email protected]> wrote: > >> I'm currently running an instance of OSticket. There is a bug somewhere >> in the version I'm running which causes tickets with activity on them (new >> or more frequently rather old ones) to not be put in a state where it is >> obvious that there has been activity on them. Often we'll find them weeks >> or months later, or more often , when a customer asks "any updates?". >> >> There are a few other issues, which I'm not thrilled with. It was >> better than the hosted version we were using, but still not perfect. >> >> Ticketing systems seem to be like phone systems, they're all nice when >> they're new, but the nice wears off quickly. >> >> On Wed, Apr 18, 2018 at 5:25 PM, Keefe John <[email protected]> >> wrote: >> >>> If you want free a lot of people also use Request Tracker and OS Ticket. >>> >>> Keefe >>> >>> On April 18, 2018 6:07:50 PM CDT, "Forrest Christian (List Account)" < >>> [email protected]> wrote: >>>> >>>> Yeah, I'm sort of leaning toward Zendesk just because of all of the >>>> integrations. >>>> >>>> On Wed, Apr 18, 2018 at 4:55 PM, Keefe John <[email protected]> >>>> wrote: >>>> >>>>> We use Sonar but zendesk is very popular. >>>>> >>>>> Keefe >>>>> >>>>> >>>>> On April 18, 2018 5:54:10 PM CDT, "Forrest Christian (List Account)" < >>>>> [email protected]> wrote: >>>>>> >>>>>> What is everyone using for support tickets nowadays? I've about had >>>>>> it with our system. >>>>>> >>>>>> -- >>>>>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>>>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>>>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>>>>> [email protected] | http://www.packetflux.com >>>>>> <http://www.linkedin.com/in/fwchristian> >>>>>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>>>>> >>>>>> >>>>> -- >>>>> Sent from my Android device with K-9 Mail. Please excuse my brevity. >>>>> >>>> >>>> >>>> >>>> -- >>>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >>>> [email protected] | http://www.packetflux.com >>>> <http://www.linkedin.com/in/fwchristian> >>>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>>> >>>> >>> -- >>> Sent from my Android device with K-9 Mail. Please excuse my brevity. >>> >> >> >> >> -- >> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >> <https://maps.google.com/?q=3577+Countryside+Road,+Helena,+MT+59602&entry=gmail&source=g> >> [email protected] | http://www.packetflux.com >> <http://www.linkedin.com/in/fwchristian> >> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >> >>
