If you aren’t using a billing system look into Zoho. They have a product called zoho1 that does a ton of stuff. Has all of their applications for $35 a month, which includes billing, ticketing, CRM, etc.
Justin Wilson [email protected] www.mtin.net www.midwest-ix.com > On Apr 19, 2018, at 10:24 AM, Andy Trimmell <[email protected]> wrote: > > Maybe check out www.Faveohelpdesk.com <http://www.faveohelpdesk.com/> > > > I’ve looked into it a few times if you’re looking for something simple. > > > > Andy Trimmell > Systems Engineer > PDS Connect > 317-831-3000 > > > > From: Af [mailto:[email protected] <mailto:[email protected]>] On > Behalf Of Gino A. Villarini > Sent: Thursday, April 19, 2018 9:35 AM > To: [email protected] <mailto:[email protected]> > Subject: Re: [AFMUG] Trouble/Support Ticketing > > We are currently moving from a “old CRM” to SONAR. In Sonar, I would have all > the customer info but no multichannel CRM. WE are looking into how to > integrate SONAR API so we can manage other support channels like twitter, > facebook etc. > > From: Af <[email protected] <mailto:[email protected]>> on behalf of > Matt Hoppes <[email protected] > <mailto:[email protected]>> > Reply-To: "[email protected] <mailto:[email protected]>" <[email protected] > <mailto:[email protected]>> > Date: Thursday, April 19, 2018 at 8:47 AM > To: "[email protected] <mailto:[email protected]>" <[email protected] <mailto:[email protected]>> > Subject: Re: [AFMUG] Trouble/Support Ticketing > > Well and they’re in is the problem. There is no link between Zendesk and > power code other than the customer name and email address. But not finding a > perfect solution in a billing system this is the solution we have thus far. > At least it aggregates all means of communication into one ticket system that > we can use internally > > > > Gino A. Villarini > > President > Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968 > <image001.png> > > On Apr 19, 2018, at 08:33, Gino A. Villarini <[email protected] > <mailto:[email protected]>> wrote: > > Nice, but how do you integrate it with the customer info you need to have on > hand? > > From: Af <[email protected] <mailto:[email protected]>> on behalf of > Matt Hoppes <[email protected] > <mailto:[email protected]>> > Reply-To: "[email protected] <mailto:[email protected]>" <[email protected] > <mailto:[email protected]>> > Date: Thursday, April 19, 2018 at 8:20 AM > To: "[email protected] <mailto:[email protected]>" <[email protected] <mailto:[email protected]>> > Subject: Re: [AFMUG] Trouble/Support Ticketing > > Check out Zendesk it will integrate with many things. We have Zendesk > integrated with our text messages and Facebook page. > > The only thing in power code or call logs when someone calls in but there’s > no reason you couldn’t create a new ticket in Zendesk and link it to the > customers email address. You can create a new account in Zendesk for the > customer if you need to, or if they’ve ever emailed in before they will > already have an account. > > > > Gino A. Villarini > > President > Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968 > <aeronet-logo_310cfc3e-6691-4f69-bd49-b37b834b9238.png> > > On Apr 19, 2018, at 07:50, Darin Steffl <[email protected] > <mailto:[email protected]>> wrote: > > I'm afraid of having too many places for tickets so we're trying to decide on > one place. I don't want email tickets in zendesk, phone call tickets in > Azotel, texts in zipwhip, and Facebook messages on Facebook. > > I'd really love an easy way (doesn't need to be free) to combine all our > support methods into one spot so we don't lose or forget things. > > On Thu, Apr 19, 2018, 12:14 PM Matt Hoppes <[email protected] > <mailto:[email protected]>> wrote: > You can open a ticket in Zendesk. > > Do you mean open a ticket the customer can refer to or for you to track? I > guess you could do either. > > We sometimes open tickets in zendesk to email the customer. Really your > billing/CRM system should be handling phone support tickets and linking them > to the account. > > On Apr 19, 2018, at 05:18, Darin Steffl <[email protected] > <mailto:[email protected]>> wrote: > > I am having trouble finding a ticket system that is also good for people who > call in. Most seem like you need a customer to email in to create a ticket. > It seems harder to manually enter a ticket for those who call us. > > Am I overlooking something obvious on zendesk for this? I don't need it > integrated into my phone system, just an easy way to create a ticket when > someone calls in. > > On Wed, Apr 18, 2018, 11:54 PM Forrest Christian (List Account) > <[email protected] <mailto:[email protected]>> wrote: > What is everyone using for support tickets nowadays? I've about had it with > our system. > > -- > Forrest Christian CEO, PacketFlux Technologies, Inc. > Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 > [email protected] <mailto:[email protected]> | http://www.packetflux.com > <http://www.packetflux.com/>
