I don't understand how charging a made up fee like the "carrier recovery fee" as you state it is legal. They are charging that "below the line" and not taxing it. I think I would take that up with them, find out what it is for, and why it is exempt from your state taxes. With a bill like that I am surprised they include anything with the base price. They seem to be struggling with the light and dark side within. Charging absorbent fees for some things and including other things in the base charge.
On Fri, Apr 27, 2018 at 11:47 AM Travis Johnson <[email protected]> wrote: > Hi, > > I just received a new billing statement from my ISP, and I was shocked. > Attached is the actual bill, but here are a few facts: > > (1) They "automatically" added their "PC Care Support" service. > (2) They are charging a "Carrier Recovery Fee", which is just profit. > (3) Their pricing is crazy... $89.95/month for up to 20Mbps (and > $69.96/month for up to 10Mbps). > (4) Static IP address is $20/month. > > It's really too bad these guys have become just as bad as every other > telco in the country... people use them because they don't have any > other choice, not because they want to. > > Travis > >
