You could have posed as a spectrum CRS and told the guy he was too stupid to own a DVR and hung up the phone. Or said we don’t support DVRs, only the WISPs do... or .... or
From: Kurt Fankhauser Sent: Monday, May 21, 2018 7:34 AM To: [email protected] Subject: [AFMUG] spectrum customer calls me to fix their DVR I had a person call me and just start telling me how their DVR wasn't working on their remote view app anymore, finally figured out they had Spectrum internet service and not my WISP service. I told him that since spectrum is a competitor i Wouldn't be able to help him with that and told him if he had service through me that I would definitely be able to help him with that. He got pissed and said he's not switching and hung up the phone. SMH
