You should have politely assisted them in solving their problem. Then offered kind words about spectrum followed up with "I just wish their service and support were as good as ours so you would have to go through inconveniences like this"
On Mon, May 21, 2018, 10:45 AM Chuck McCown <[email protected]> wrote: > You could have posed as a spectrum CRS and told the guy he was too stupid > to own a DVR and hung up the phone. Or said we don’t support DVRs, only > the WISPs do... or .... or > > *From:* Kurt Fankhauser > *Sent:* Monday, May 21, 2018 7:34 AM > *To:* [email protected] > *Subject:* [AFMUG] spectrum customer calls me to fix their DVR > > I had a person call me and just start telling me how their DVR wasn't > working on their remote view app anymore, finally figured out they had > Spectrum internet service and not my WISP service. I told him that since > spectrum is a competitor i Wouldn't be able to help him with that and told > him if he had service through me that I would definitely be able to help > him with that. He got pissed and said he's not switching and hung up the > phone. SMH >
