You are on the right track. The vast majority of the time when you get "crosstalk" on a voip system it has to do with a call put on park or hold. most transfers happen by placing a call on hold. Make a note of the call details like to, from, and exact times for all involved calls. You should then be able to run a SIP trace on those and see where they are both assigned to the same resource. Most of the times the callers can actually hold conversations together as well as if in a conference.
After you get this you should be able to tell what platform is doing it but I have never seen a callworks do it. On Tue, May 22, 2018 at 2:13 PM Dave <[email protected]> wrote: > Has anyone had any experience with Callworx ? > I am trying to help to resolve a crosstalk with callworx when grabbing an > outside line on a centrex system using digitel voip phones and when > transferring > back into an internal phone there is some crosstalk once another call > comes in. > I tend to believe the crosstalk is happening at the centrex system because > the system doesnt realize the line still in play during transfer has not > released almost creating a conference call on all lines connected at the > time > > If anyone has any insight for me would be great or maybe point to a place > to start troubleshooting this. > thanks > > Dave > > -- >
